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Hi All,
Yesterday I have received a letter from RBS senior recoveries officer referring to my Credit Card account and to the formal notice dated 13 March 2009 where they have requested full repayment or realistic repayment proposals that are satisfactory to the Bank.
Then officer explained that when dealing with unpaid sums they have the right to use my funds held by bank to pay what is due to them. They normally exercise this right - a right of set off - after they have given me the opportunity to make the payment.
As a consequence of my failure to make payment arrangements recoveries officer advised that on 3 June (letter dated 3rd June as well) the sum of £418.30 was transferred from one of my accounts to repay the outstanding balance of my Credit Card account and they confirm that balance on credit account has now been fully repaid.
All would sound fair and square but there is a catch to the story. Credit Card account was defaulted in 2009 but now I can't find the letter confirming that and the report disappeared from Experian website. But I do believe it must have been Feb/March 2009.
As no payments were recovered by RBS at that time the case was forwarded to Moorcraft Group PLC who contacted me. The agreement was made with Moorcraft that 26 debits of £70 and last debit of £75.13 will be debited from Sep 2009 to Nov 2011 each month.
My payments were collected monthly until summer 2010 when due to some bad luck my finances were stretched and I missed few payments. After my wedding on September 2010 I came back to UK and found quite a few letters from RMA (Risk Management Alternatives) stating their concern of failure to reach a suitable agreement on the repayment of outstanding balance for their client RBS.
I contacted Moorcraft asking how RMA came into play and was told that Moorcraft are not dealing with my account anymore and I should deal with RMA from now on.
When RMA took over outstanding balance on the account was £1 195.13 . On 11th October I spoke with RMA on the phone and after few minutes they offered me a deal - to pay off £ 776.83 instead of £1 195.13 to fully settle the debt in a one off single payment. I said I could only pay off this much in 4 installments during next four months. RMA agreed to it and first payment of £194.21 was taken the same day with following three payments taken by direct debit.
RMA have also sent me a letter dated 14th October 2010 confirming that details of my most recent repayment proposals and confirmed that they are acceptable to their client. Below were the details of instalment amount and they were the same as agreed on the phone.
Last payment was taken on 11th January 2011 and debt was meant to be fully settled. As I have received o letter from RMA I did contact them few times and was told that it is fully settled and RBS are supposed to send me the letter to confirm that.
Just over a month ago I looked into my credit file on Experian and noticed that it still contained the figure of £418.30 as outstanding amount. I thought of contacting RMA again but was caught out by few things and then holiday only to come back this week and to receive the letter from RBS stating £418.30 was deducted from one of my accounts. I checked it and yes, RBS did indeed deduct money from my ISA account.
Looking at all above I wonder if RBS were right to deduct this amount as credit card accout was defaulted Feb/March 2009 and debt recovery agencies were dealing with the account. Also last agency RMA dealing with the account confirmed that proposal of £776.83 instead of £1195.13 was acceptable to their client.
So if this was the case how RBS can claim on their letter that as a consequence of my failure to make payment arrangements they exercised their rights to deduct sum of £418.30. Clearly this was not the case as my payments with Moorcraft and RMA suggest otherwise.
I was wondering now whom I should contact first now as I do believe this amount of £418.30 should not have been taken away just like that without giving any notice or warning or even trying to contact me!
Any ideas would be appreciated.
Yesterday I have received a letter from RBS senior recoveries officer referring to my Credit Card account and to the formal notice dated 13 March 2009 where they have requested full repayment or realistic repayment proposals that are satisfactory to the Bank.
Then officer explained that when dealing with unpaid sums they have the right to use my funds held by bank to pay what is due to them. They normally exercise this right - a right of set off - after they have given me the opportunity to make the payment.
As a consequence of my failure to make payment arrangements recoveries officer advised that on 3 June (letter dated 3rd June as well) the sum of £418.30 was transferred from one of my accounts to repay the outstanding balance of my Credit Card account and they confirm that balance on credit account has now been fully repaid.
All would sound fair and square but there is a catch to the story. Credit Card account was defaulted in 2009 but now I can't find the letter confirming that and the report disappeared from Experian website. But I do believe it must have been Feb/March 2009.
As no payments were recovered by RBS at that time the case was forwarded to Moorcraft Group PLC who contacted me. The agreement was made with Moorcraft that 26 debits of £70 and last debit of £75.13 will be debited from Sep 2009 to Nov 2011 each month.
My payments were collected monthly until summer 2010 when due to some bad luck my finances were stretched and I missed few payments. After my wedding on September 2010 I came back to UK and found quite a few letters from RMA (Risk Management Alternatives) stating their concern of failure to reach a suitable agreement on the repayment of outstanding balance for their client RBS.
I contacted Moorcraft asking how RMA came into play and was told that Moorcraft are not dealing with my account anymore and I should deal with RMA from now on.
When RMA took over outstanding balance on the account was £1 195.13 . On 11th October I spoke with RMA on the phone and after few minutes they offered me a deal - to pay off £ 776.83 instead of £1 195.13 to fully settle the debt in a one off single payment. I said I could only pay off this much in 4 installments during next four months. RMA agreed to it and first payment of £194.21 was taken the same day with following three payments taken by direct debit.
RMA have also sent me a letter dated 14th October 2010 confirming that details of my most recent repayment proposals and confirmed that they are acceptable to their client. Below were the details of instalment amount and they were the same as agreed on the phone.
Last payment was taken on 11th January 2011 and debt was meant to be fully settled. As I have received o letter from RMA I did contact them few times and was told that it is fully settled and RBS are supposed to send me the letter to confirm that.
Just over a month ago I looked into my credit file on Experian and noticed that it still contained the figure of £418.30 as outstanding amount. I thought of contacting RMA again but was caught out by few things and then holiday only to come back this week and to receive the letter from RBS stating £418.30 was deducted from one of my accounts. I checked it and yes, RBS did indeed deduct money from my ISA account.
Looking at all above I wonder if RBS were right to deduct this amount as credit card accout was defaulted Feb/March 2009 and debt recovery agencies were dealing with the account. Also last agency RMA dealing with the account confirmed that proposal of £776.83 instead of £1195.13 was acceptable to their client.
So if this was the case how RBS can claim on their letter that as a consequence of my failure to make payment arrangements they exercised their rights to deduct sum of £418.30. Clearly this was not the case as my payments with Moorcraft and RMA suggest otherwise.
I was wondering now whom I should contact first now as I do believe this amount of £418.30 should not have been taken away just like that without giving any notice or warning or even trying to contact me!
Any ideas would be appreciated.
I tend to write walls of unnecessary text and confuse everyone then....
)
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