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http://www.financial-ombudsman.org.u..._notes/QG6.pdf
The bank is treating your letter as a complaint and is using a technicality that the Financial Ombudsman has stated. They can take up to 8 weeks to deal with a complaint or else the Ombudsman can intervene.
This tactic is a ploy to delay your claim so if you have not had a response then you need to stick to your deadlines.
Would the bank do the same to you if you have charges. Are you allowed 8 weeks to respond to charges? The answer is of course NO.
So, if you are told 8 weeks then you know what your course of action is, stick to your timescale.
The bank is treating your letter as a complaint and is using a technicality that the Financial Ombudsman has stated. They can take up to 8 weeks to deal with a complaint or else the Ombudsman can intervene.
This tactic is a ploy to delay your claim so if you have not had a response then you need to stick to your deadlines.
Would the bank do the same to you if you have charges. Are you allowed 8 weeks to respond to charges? The answer is of course NO.
So, if you are told 8 weeks then you know what your course of action is, stick to your timescale.
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