Hi all,
I am new to this site and was wondering if there was anyone that would be able to advise me on the best course of action to take next in reclaiming my charges from Halifax.
I have received what I imagine is a standard letter from Halifax on Friday, basically stating that following the supreme court ruling they will not be refunding my charges (Approx £4200) as the grounds on which the original complaint was made (Using template letters from Money saving expert) have not been upheld and the ruling went in their favour. They have said that they will not look into any complaints regarding the charges on the same grounds as the original complaint, which I expected to be honest. However the letter also states that I can complain about the charges for any other reason and that they will consider this through their normal complaints procedure. They have said that if they have not received any further complaints within 8 weeks they will consider the matter to be closed.
I suppose I am looking for any advice as to what the best grounds are to continue the complaint so they do not consider it to be closed.
Any help would be appreciated.
Dan
(I can re type the letter received from Halifax onto here if this would help?)
I am new to this site and was wondering if there was anyone that would be able to advise me on the best course of action to take next in reclaiming my charges from Halifax.
I have received what I imagine is a standard letter from Halifax on Friday, basically stating that following the supreme court ruling they will not be refunding my charges (Approx £4200) as the grounds on which the original complaint was made (Using template letters from Money saving expert) have not been upheld and the ruling went in their favour. They have said that they will not look into any complaints regarding the charges on the same grounds as the original complaint, which I expected to be honest. However the letter also states that I can complain about the charges for any other reason and that they will consider this through their normal complaints procedure. They have said that if they have not received any further complaints within 8 weeks they will consider the matter to be closed.
I suppose I am looking for any advice as to what the best grounds are to continue the complaint so they do not consider it to be closed.
Any help would be appreciated.
Dan
(I can re type the letter received from Halifax onto here if this would help?)
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