abbey hardship claim

[hyltonlad]

ive just got this letter today
as you know we are currently looking into your complaint and it has been 8 weeeks since you 1st contacted us.
im sorry for the delay while we continue to look into your complain.although we have made progress we want to make sure we fully understand the problem before writting and we are unable to give a full responce just now.
if you dop not want to wait any longer you can go to the F O S now wiothout waiting for our responce.i am enclosing a booklet that tells you what you need to do.i do hope you will give us opportunity to complete our work and will continue to look into your complaint unless the F O S advise us they are taking it over.Could anyone advise me if im better off waiting to see if the bank will make a payment or if its worth goiong to thje F.O.S.
thanks hyltonlad

[natweststaffmember]

Re: abbey hardship claim

cool, you found us. Ok, what is the date of the letter?
Did they assess you for financial hardship?
Do you still use the account?

[hyltonlad]

Re: abbey hardship claim

hi the letter is dated 31/12/09 im still useing this acount im not sure if they have looked into it but the letter states Although we have made progress we want to make sure we fully understand the problem before writing and we are unable to give you a full reponse just now.
regards hyltonlad

[natweststaffmember]

Re: abbey hardship claim

ok, that sounds like they are looking into it. Did you send an income and expenditure form?

[hyltonlad]

Re: abbey hardship claim

hi again i filled the income and expenditure form in and posted it on 27/11/09
regards hyltonlad

[hyltonlad]

Re: abbey hardship claim

i would like to know whay will be the best course to take.
hyltonlad

[natweststaffmember]

Re: abbey hardship claim

I would send an updated income and expenditure form to them unless nothing has changed.

[hyltonlad]

Re: abbey hardship claim

thank you so much for the advice nothing has changed
regards hylton lad

[papainlondon]

Re: abbey hardship claim

Please how could i get this santander income and expenditure form, They have declined my two previous refund request on finanacial hardship.
thanks

[Amethyst]

Re: abbey hardship claim

This is Abbey's info on hardship - posted by Nattie/leclerc after the test case conclusion which may help.

Abbey

For those reading this, FD is Financial Difficulties.

"The Address for customers to write to regarding their FD Claims is:

Complaints
Abbey
PO Box 5129
Milton Keynes
MK9 2YN"


"Customers should include their, account numbers, details of what they would like to claim and also state that they are experiencing FD. Customers can provide evidence to support their FD Claim, i.e. the notice of their Arrears, and can send the documents to the above address along with their Income and Expenditure form (I&E).

Customers will need to fill in the I&E form and although this is not on our Abbey Website I will include a copy for you. However customers cannot email this form via the Moneyadvisetrust website, they will need to print this and forward a paper based copy along with any supporting evidence to the Complaints Address Above.

An I &E form can also be filled in over the phone, however it would be ideal for the customer to have all their incomings/outgoing Bills and also any Loans/Credit card/ arrears they currently have before they call as they will be asked this. The number to call is the Complaints Department on 0845 600 6014 begin_of_the_skype_highlighting 0845 600 6014 end_of_the_skype_highlighting which is open between 9am - 5pm Monday - Friday.

Upon receiving the I & E form and once all the relevant information has been collated, the details are passed to Case Investigators and there will be a decision made within 4 Weeks however we will endeavour to work these as soon as possible. Case investigators do not necessarily contact customers unless they need further information from them. The customer can receive regular updates regarding their claim whilst the case is being looked into via contacting the Complaints Department on 0845 600 6014 begin_of_the_skype_highlighting 0845 600 6014 end_of_the_skype_highlighting to clarify whether their I &E form has been received."


I am going to ask Amethyst to add to this post the Income and Expenditure form that was sent to me as well.

I spent 2 months requesting this information so I am very very delighted that Abbey were kind enough to provide it.

Unfortunately this is only in Excel format so if someone would be kind enough to convert it to Open Office as well, I would appreciate that.
Attached Files Income Expenditure Assets Liabilities Form(abbey).xls (43.5 KB, 26 views)