The Maximum bonus a Customer Advisor(Personal Banker) can get is £16000 per year.
The bonus is made up of two parts £400 basic(CA is on 5 times cashier bonus) for Service and £400 for sales bonus.
Previously I have stated that service scores can effect sales scores, that is wrong and I admit to my error.
Every product the bank does has a points value from 5 points for a step account to potentially 3000+ points for investment business pased onto Financial Planning Managers(who are salaried and not on commission although targetted as well).
Loans with PLP is double the value. If it is new business and Loan plus PLP adds to more that £12000 then it is 500 points. PLP can be cancelled within the first 14 days of a loan and the loan payment will be as quoted on the CCA form.
There are tiers of bonus on sales. Each branch has a target and if the hit 100% then they can get up to £100 from 110% it is £200 from 120% it is £300 and over 130% it is the maximum £400. If the branch gets less than 100% then they get zero bonus on sales. That is based over a quarter so the branch cumulatively have to reach 100% to get any bonus on sales.
The second element to bonuses is Service. If you have been into NatWest branches and they have mentioned about the branch questionaire then that is what they are talking about. The surveys are about the local branch and on the top are marked with the branch name, so if your branch is Manchester and you use Bristol branch, unless you change that bit then you will be a reflection of the other branch. Most questions relate to the local branch.
Any questions?
The bonus is made up of two parts £400 basic(CA is on 5 times cashier bonus) for Service and £400 for sales bonus.
Previously I have stated that service scores can effect sales scores, that is wrong and I admit to my error.
Every product the bank does has a points value from 5 points for a step account to potentially 3000+ points for investment business pased onto Financial Planning Managers(who are salaried and not on commission although targetted as well).
Loans with PLP is double the value. If it is new business and Loan plus PLP adds to more that £12000 then it is 500 points. PLP can be cancelled within the first 14 days of a loan and the loan payment will be as quoted on the CCA form.
There are tiers of bonus on sales. Each branch has a target and if the hit 100% then they can get up to £100 from 110% it is £200 from 120% it is £300 and over 130% it is the maximum £400. If the branch gets less than 100% then they get zero bonus on sales. That is based over a quarter so the branch cumulatively have to reach 100% to get any bonus on sales.
The second element to bonuses is Service. If you have been into NatWest branches and they have mentioned about the branch questionaire then that is what they are talking about. The surveys are about the local branch and on the top are marked with the branch name, so if your branch is Manchester and you use Bristol branch, unless you change that bit then you will be a reflection of the other branch. Most questions relate to the local branch.
Any questions?
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