hi

[londonguy35]

Hi,
One of my friend gave me a Cheque of 500 pounds but the bank credited 5000 pounds in my account and debited 5000 pounds from my friends account. I checked my account online and found entry of 5000 pounds instead of 500 pounds and returned 4500 pounds in the same friend account online. After few days bank realized its mistake and credited 4500 in my friends account and took 2000pounds from my account and send me a letter that I need to return rest 2500 to bank since its been wrongly credited in my account. Bank took the money without informing me and I suddenly found that my ATM card is not working .I was so annoyed by this because Bank just took money and left no money in my account and I could be in other town and I had just one account card. So my friend got money 2 times one from me and second time from bank. I made a formal complaint to bank but the bank point is that I need to return the money to bank and not to friend. My friend is ready to return money but for me it’s a matter of respect how bank can take all money from my account suddenly and left my ATM with no money. Bank has not thought once that may be I am out of town and need my ATM card or anything could have happened. Anyhow bank still has my money and not ready to return my money until I clear rest money. For me it’s a matter of respect and wanted to sue the bank of may be 20 thousand pounds. I got a final response from bank and I am now in process of going to ombudsperson. Can anyone advise me so that I can make maximum claim like 20 thousand pounds?

[natweststaffmember]

Re: hi

Hi,
One of my friend gave me a Cheque of 500 pounds but the bank credited 5000 pounds in my account and debited 5000 pounds from my friends account.
I checked my account online and found entry of 5000 pounds instead of 500 pounds and returned 4500 pounds in the same friend account online.
Why did you not contact your bank and tell them?

After few days bank realized its mistake and credited 4500 in my friends account and took 2000pounds from my account and send me a letter that I need to return rest 2500 to bank since its been wrongly credited in my account.
That's right 100%
Bank took the money without informing me and I suddenly found that my ATM card is not working .
You did the wrong thing, even if it was meant in the right manner.

I was so annoyed by this because Bank just took money and left no money in my account and I could be in other town and I had just one account card.
.....and? The bank had to correct the mistake of crediting you with the wrong amount as your friend was out of pocket £4500.
So my friend got money 2 times one from me and second time from bank.
The cheque was £500(did your friend tell the bank not to worry about it when he saw a debit for £5000?)
I made a formal complaint to bank but the bank point is that I need to return the money to bank and not to friend. My friend is ready to return money but for me it’s a matter of respect how bank can take all money from my account suddenly and left my ATM with no money.
What did you do to begin with? Rather than contacting the bank you chose to transfer the money to your friend.
Bank has not thought once that may be I am out of town and need my ATM card or anything could have happened.
That is not the banks' problem.
Anyhow bank still has my money and not ready to return my money until I clear rest money. For me it’s a matter of respect and wanted to sue the bank of may be 20 thousand pounds.
On what basis? What is your case law? How does the bank know that you were giving the money to your friend? It could have been an accomplice.
I got a final response from bank and I am now in process of going to ombudsperson.
What have the bank done wrong? The cheque which you knowingly new to be the wrong amount was credited to your account and you moved the money to someone else's account. What if it had been someone else's money?
Can anyone advise me so that I can make maximum claim like 20 thousand pounds? I would buy a lottery ticket because you have better odds of winning

I am sorry to be blunt but you did the wrong thing in this.

[ROBSTER]

Re: hi

London guy,

Did you inform the bank of your corrective action? if not how would they have known that the £4500 transfer was not just a coincidence?

Natty has given you a concise answer and as an ex banker he should know. I believe it is good advice but probably not what you wanted to hear.

Just an idea, some times when the press get involved (money pages) you will get a good will gesture on top of an apology...might be worth a try! after all your intentions were good.

[londonguy35]

Re: hi

Hi Banker.

Thanks for your reply but you are missing my point.I do not have objection with transaction but my point is attitude of the bank .I felt like Bank is thinking me a cheat and fraud and that why want to claim 20 thousand pound.How can Bank take money from account without talking to me whatever the reason is.

[natweststaffmember]

Re: hi

Hi Banker.

Thanks for your reply but you are missing my point.I do not have objection with transaction but my point is attitude of the bank
Attitude is about perspective.
.I felt like Bank is thinking me a cheat and fraud and that why want to claim 20 thousand pound. I would think the same thing in all honesty. Compensation of £20, 000 does not equal the loss you suffered merely hurt feelings when the cause was an error on your part in how you dealt with the wrong amount credited to your account.
How can Bank take money from account without talking to me whatever the reason is.

Its the banks money that is why they can take it back. It wasn't your money to transfer and you furthermore, knew it was not.

They do not know that you are transferring it to your friend.
Look at it from an outsider perspective.
You give me a cheque for £500 and it comes to me as £5000. I see its wrong and as soon as it cleared send it to you for £4500. Cheque amount wrong so bank have a shortfall of £4500 and so they take £2000 but are still short.
Let me simplify it even more. Bank processes cheque either with your card or paying in slip. It shows on statement as either payin book number/or credit to account. It clears the account as £5000 then a transfer of £4500 is made to a Mr J Doe. The bank doesn't see that Mr J Doe paid it in and that every cheque has a corresponding debit. So the bank are £4500 down on an internal suspense account and a third party has been given £4500.

[ROBSTER]

Re: hi

Natty probably wont be on the site for a bit today (job interview).

I believe you acted in good faith but I also believe in not informing the bank of how you had resolved "their problem" you became master of your own demise in this issue. I have had cases where banks have done similar things and they have always corrected them promtly without my intervention when the error had been pointed out.

Mistakes happen just let it go & next time tell them to sort out their own problems!
------------------------------- merged -------------------------------
oops sorry nats I thought you were busy today!

[Amethyst]

Re: hi

Hi Banker.

Thanks for your reply but you are missing my point.I do not have objection with transaction but my point is attitude of the bank .I felt like Bank is thinking me a cheat and fraud and that why want to claim 20 thousand pound.How can Bank take money from account without talking to me whatever the reason is.

You wouldnt have a legal case to ask for compensation in this instance. You could take your complaint through FOS if you feel you have been unfairly treated, however the bank have not acted unlawfully however agreived you may feel.

Without informing the bank and withdrawing the money it could have been construed as theft (BBC NEWS | England | Lancashire | Sisters 'spent bank error cash') even though you feel you did the right thing.