Blocked bank account

[supergirl535]

Hello, recently my bank has blocked me from using my bank account. There is still money in the account and they haven’t provided any information apart from they are doing some routine security checks and that I need to be patient.
However, they did take my subscription fee that I pay monthly for the account, in this period while I am restricted to use my account.

Is this possible and how can I confirm they are doing everything by the law?

How can they restrict me from using my own money?

Also, this is an online bank so I cannot go to their offices anywhere.

Thanks

[PallasAthena]

supergirl535

Almost certainly this has been triggered by some activity on your account that the bank thinks might be suspicious under the money laundering regulations or indicate your account is being used for fraud (not necessarily by you). The law then requires them to freeze your account while they investigate.

The money laundering regulations also prevent the bank from explaining to you why they have frozen your account. The activity that triggered it is usually identified by AI not human beings, but once they freeze the account real people start looking at it.

It happens to hundreds of thousands of people a year. Most investigations result in no action being taken and the account being unfrozen, although there are also cases where the bank takes no action in relation to money laundering or fraud but still closes the account (they give you your money back if they do that).

Banks never apologise for it and won't compensate you for any losses you suffer. Their view is they are just doing what the law instructs them to do.

It is very frustrating for people but unfortunately the only thing you can do is wait for them to finish their investigation. Typically this takes 2 to 4 weeks. Be co-operative and polite with them and provide them with any information they ask for promptly. Arguing with them will just make it take longer.

Bank call centre staff usually have no idea why it has happened or when it will be resolved so call regularly and speak to the fraud department. Whilst they won't tell you much it will hopefully ensure someone there is actively dealing with it.

[wales01man]

have you proof of all this and your other posts you wish to share you may then gets some help on here