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Today at 10:11am I received a text message saying the following :
IMPORTANT
In line with your Terms and Conditions, we've reviewed your banking arrangements with us and made the decision that we can no longer offer you these facilities. We're sending you this message because your accounts have been suspended, however we'll also send you a letter to advise of this decision and what you need to do next. We appreciate you may have questions but please note we are unable to discuss the rationale for this decision either in a branch or over the phone.
I tried calling and was told that they did not know the reason. I also went to a branch who said they don’t know.
Whilst talking to live chat agent called Pulkit at around 12am he said that I could go into the branch and withdraw up to £2000. At the branch they told me that I could only withdraw £250. This is ridiculous. My account has been wrongfully suspended with no explanation. I have no access to my wages and as a result was unable to go to work today due to travel cost etc.
I even tried to go to different banks to open new accounts all rejected. Which is weird because my credit score wasn’t that bad etc.
I have not done anything illegal. No fraud. All money in my account was legally made. I can provide payslips.
Live chat has just told me to wait 3 days for letter. But I’m not a patient person. Is there anything I can do? Has this happened to anyone before ?
Any advice would be appreciated.
IMPORTANT
In line with your Terms and Conditions, we've reviewed your banking arrangements with us and made the decision that we can no longer offer you these facilities. We're sending you this message because your accounts have been suspended, however we'll also send you a letter to advise of this decision and what you need to do next. We appreciate you may have questions but please note we are unable to discuss the rationale for this decision either in a branch or over the phone.
I tried calling and was told that they did not know the reason. I also went to a branch who said they don’t know.
Whilst talking to live chat agent called Pulkit at around 12am he said that I could go into the branch and withdraw up to £2000. At the branch they told me that I could only withdraw £250. This is ridiculous. My account has been wrongfully suspended with no explanation. I have no access to my wages and as a result was unable to go to work today due to travel cost etc.
I even tried to go to different banks to open new accounts all rejected. Which is weird because my credit score wasn’t that bad etc.
I have not done anything illegal. No fraud. All money in my account was legally made. I can provide payslips.
Live chat has just told me to wait 3 days for letter. But I’m not a patient person. Is there anything I can do? Has this happened to anyone before ?
Any advice would be appreciated.
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