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Natwest providing documentation to third party

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  • Natwest providing documentation to third party


    I am hoping someone can give me advice on an issue that to be honest has really annoyed me. To summarise Natwest bank have provided details about a loan I had a number of years ago (that is fully settled) to a third party (PRA Group).

    A little more detail:

    I have an outstanding loan with Natwest that was passed to PRA Group a couple of years ago when I was struggling financially. In February of this year I did a CCA request. PRA struggled to find the agreement but sent me statements as requested which was all fine and they told me they would get the agreement sent out to me once they had received it. A few weeks later they sent me a signed agreement that they had received from Natwest claiming that it was the agreement for the loan account that was with them the only problem was that it was from a completely DIFFERENT loan I had with Natwest a number of years earlier that had long been settled. Natwest essentially had sent the full agreement and terms etc to PRA group for the wrong loan account. I wrote a letter of complaint to PRA telling them this was not the same account.

    Now I have received a letter acknowledging some failures from PRA group after I complained along with a "we will knock £25 off your debt for the inconvenience" line and was told that the documents had been securely destroyed (whether I believe this or not I am not sure) as I was right they were not the agreement for the outstanding loan.

    My question is do I have an case for further action here in particular with Natwest? I am livid that they have made this mistake and supplied this very personal information to PRA that they should not have

    Thanks in advance for any advice.


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