Hi everyone, I am new to this site but am desperate for some help? To cut a long story short, my daughter has mental health problems and I am her appointee/mother.
Around 18 months ago a Bailiff company came and took my daughters car for a couple of unpaid parking fines, at the time she was needing the car to go to counselling for her mental health she has a childhood/adult history of mental health issues, I have been through all stages of complaint with the council and is now with the ombudsman, I have received a draft decision which is not in our favour but I feel all of my daughters mental health issues were not addressed or evidence was not asked for? I was told that the ombudsman would ask the council for copies of their evidence of my daughters health? I really feel very strongly that my daughter has been treated badly and I am so confused at where I go now? I do not want to let this go as this should not be allowed to happen? My daughter is on Personal independence payments and esa as she cannot work due to her health, she is 25 and does not live a normal life for someone of her age! The council have said she could pay in installments but the installments were very high considering she is on government benefits. I would really love to take them to court, but I do not know how to go about any of this now, and I feel she deserves compensation for further aggravating her condition, not being able to go to counselling without a car etc. I've been in contact with the advice bureau and they seem to think that the Ombudsman has given her opinion and I cannot do anymore? Please could someone advise me as this has made me I'll as well trying to deal with the situation. Thank-you everyone for reading.
Around 18 months ago a Bailiff company came and took my daughters car for a couple of unpaid parking fines, at the time she was needing the car to go to counselling for her mental health she has a childhood/adult history of mental health issues, I have been through all stages of complaint with the council and is now with the ombudsman, I have received a draft decision which is not in our favour but I feel all of my daughters mental health issues were not addressed or evidence was not asked for? I was told that the ombudsman would ask the council for copies of their evidence of my daughters health? I really feel very strongly that my daughter has been treated badly and I am so confused at where I go now? I do not want to let this go as this should not be allowed to happen? My daughter is on Personal independence payments and esa as she cannot work due to her health, she is 25 and does not live a normal life for someone of her age! The council have said she could pay in installments but the installments were very high considering she is on government benefits. I would really love to take them to court, but I do not know how to go about any of this now, and I feel she deserves compensation for further aggravating her condition, not being able to go to counselling without a car etc. I've been in contact with the advice bureau and they seem to think that the Ombudsman has given her opinion and I cannot do anymore? Please could someone advise me as this has made me I'll as well trying to deal with the situation. Thank-you everyone for reading.
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