Tweet
Re: Help making a formal complaint to council Re Bailiff.
We were told that because we've already cleared the original debt plus the extra charges from them coming to a different address when payment plan was set up, they have added this extra amount when thought we had played in full and hadn't heard from then in a while. One we came in to find a letter stating they had attended with a removal van. Prior to this when we thought we had played the final amount I had informed the office that the goods on the walkthrough were not at this new address as we couldn't afford to move them and that all items in this property were owned by the landlord who has confirmed this verbally to a previous balliff who had also met him. The bailiff was happy that this was correct.We had defaulted on the agreement near the end of it ,whilst we had to move, this is why the balliff attended and added extra charges of £120. We arranged with him that if we cleared the rest of the debt,which we were told was £40 then they would waive the van charge. We did this and cleared the complete bill in less than the agreed 10 month period. We didn't hear from them for a while as expected and the we got another letter saying we owed £125.32 I rang the office and I was informed that this was only being pursued because there was £5.32 outstanding and the £120 was for the van and not debt. We played the £5.32 immediately. So is van charge illegal as we have been told, as we have been told that they are going to force entry tomorrow to remove goods. They have never been in this property. We've also been told that they cannot force entry is this correct? Thank you.
