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Bailiff was supposed to visit me yesterday to seize goods. Prior to this I paid them through the bank every month but Mays payment got knocked back by the bank by £2.00 because of an insurance payment for my cooker hood of £3.40. On the 23rd (Friday) I received a letter of enforcement to seize goods. I didn't realise what the bank had done so I went to the branch and topped my account up to the £55. Came home and rang Marstons and the lady was quite bitchy with me and told me to stop enforcement they require £240. If I was in a position to pay that I wouldn't be paying them £55 monthly. Next day I phoned them to ask for a breakdown of charges but a sweet lady told me she only takes payments because the office is closed till Tuesday. I rang Tuesday and asked for a Breakdown of charges and gave the woman my email address, and told her I need it asap preferably as I contacted in the morning the same day. Wednesday was approaching so I asked my daughter with her 1 year old son if on Wednesday she could take him out to a friends or round town, as if the bailiffs came it would be utter confusion. My 8 year old was scheduled to go to his bedroom if the event occurred.
I then came across an article " Regulation 6 of the taking of goods regs 2013 which states that you must have 7 days clear notice of a taking of goods visit excluding Sundays and Bank holidays. They cannot go on the postmark or day of letter it is from when you receive it.
I rang Marstons Wednesday morning and the woman on the other end made out she couldn't hear me clearly. The ref no on its own took about 5 mins to get through to her. My postcode took another 5 mins. It was I think that she had a case of selective hearing. Bits she did understand what I said was that they was breaking the law because of the 7day thing. she began to waffle on about the letter was sent 1 day before it was written. She came back with "I cannot stop the enforcement you will have to email my seniors. Then she went back to selective hearing. She accused me of shouting at her and slammed the phone down. All I did was to higher my voice so that she could hear me.
I then emailed the office quoting the law and asked them for immediate response. Waited , no reply. Did this three times politely but no reply. Then I realise that I haven't a clue if anybodys going to arrive on my doorstep.
At 6.00pm my daughter got in touch and asked me if she could now come home.
I went on the internet to try and find the latest a bailiff can call. Some said business hours but quite a few said midnight.
I asked my daughter if she could find a mates to stop at which she has never done before. She got back to me after half an hour and said Yes.
At 11.00 I received a phone call of of my daughter saying that my grandson couldn't sleep. I asked her if she could get a taxi and come home realising by the time this was sorted it would be 12 midnight.
Why couldn't Marstons let me know that they wasn't coming. They tell you have got to do what they say but the other way round its different.
I haven't a clue whats happening now because the people who make the decisions will not talk to me.
What can I do to get these to talk to me?
I then came across an article " Regulation 6 of the taking of goods regs 2013 which states that you must have 7 days clear notice of a taking of goods visit excluding Sundays and Bank holidays. They cannot go on the postmark or day of letter it is from when you receive it.
I rang Marstons Wednesday morning and the woman on the other end made out she couldn't hear me clearly. The ref no on its own took about 5 mins to get through to her. My postcode took another 5 mins. It was I think that she had a case of selective hearing. Bits she did understand what I said was that they was breaking the law because of the 7day thing. she began to waffle on about the letter was sent 1 day before it was written. She came back with "I cannot stop the enforcement you will have to email my seniors. Then she went back to selective hearing. She accused me of shouting at her and slammed the phone down. All I did was to higher my voice so that she could hear me.
I then emailed the office quoting the law and asked them for immediate response. Waited , no reply. Did this three times politely but no reply. Then I realise that I haven't a clue if anybodys going to arrive on my doorstep.
At 6.00pm my daughter got in touch and asked me if she could now come home.
I went on the internet to try and find the latest a bailiff can call. Some said business hours but quite a few said midnight.
I asked my daughter if she could find a mates to stop at which she has never done before. She got back to me after half an hour and said Yes.
At 11.00 I received a phone call of of my daughter saying that my grandson couldn't sleep. I asked her if she could get a taxi and come home realising by the time this was sorted it would be 12 midnight.
Why couldn't Marstons let me know that they wasn't coming. They tell you have got to do what they say but the other way round its different.
I haven't a clue whats happening now because the people who make the decisions will not talk to me.
What can I do to get these to talk to me?
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