Hi,
A friend of mine got pulled over middle of last year for no license, tax and insurance. He hasn't paid the fine and because he has been using my address as care of they have tracked him to my place. I came home on last Wednesday to find a letter through my door but as it wasn't addressed to me I didn't open it. My friend came round on the following Saturday and while he was here I got a phone call from The bailiff. I didn't know what the letter was so said I hadn't received a letter from him. he then called back again after 5 mins and in that time id spoken to my friend about it. I passed my friend the phone for him to answer as I knew it was the bailiff who was calling. The bailiff has said that if my friend didn't pay by the Sunday the removal people are coming round on the Monday and take my stuff. My friend told him that he doesn't live here and none of the stuff in the house is his. The bailiff told my friend that I have to prove that the things are mine with receipts. I buy all my stuff second hand so don't have receipts. I called the bailiff back to see if I could get anywhere with him and he was so rude and arrogant on the phone to me and refused to help me and said its not his problem and that he doesn't care. I then called what thought was Marstons customer services (which just turned out to be a call centre). they couldn't help in the slightest. I waited in on the Monday for them to turn up but by half 7 in the evening no one had come. I called the bailiff back and asked if he knew what was happening and he told me that they could turn up from 6am till 9pm Monday to Saturday. So I waited in for 5 days and still no removal people. I then called the bailiff on Friday and asked nicely for some help as I have a child and I didn't want them turning up and taking things with her there, he refused point blank saying its not his problem and he doesn't care. he also told me that it should be sorted this side of Christmas. I called the "customers service" department again and they told me that a tenancy agreement would be OK to show them as proof when they turn up. I had already asked the bailiff if this was OK as I have one that proves its just myself and my daughter who live here and he told me no its wasn't. they said they would ring him and call me back. when they called back they told me that the bailiff has said that my friend had told him that he was my boyfriend and that he lived at my address, which he didn't. he told them that because my friend answered the phone meant he lived there as well. The lady at customer services then became completely unhelpful, she wouldn't let me finish a sentence and would only answer any question with you need to speak to the bailiff. I eventually ended up speaking with the customer services manager and she said she would get the bailiffs boss to call me, but I have heard nothing from him.
I have spoken to a neighbour and she said that she saw the bailiff sitting in his van on the Wednesday for 10/15 mins, he got out and walked up the path to my door and put the letter through my post box without knocking and walked away. There were no other visits from him as I haven't had an other notices through my door.
Please help me I don't know what to do!
A friend of mine got pulled over middle of last year for no license, tax and insurance. He hasn't paid the fine and because he has been using my address as care of they have tracked him to my place. I came home on last Wednesday to find a letter through my door but as it wasn't addressed to me I didn't open it. My friend came round on the following Saturday and while he was here I got a phone call from The bailiff. I didn't know what the letter was so said I hadn't received a letter from him. he then called back again after 5 mins and in that time id spoken to my friend about it. I passed my friend the phone for him to answer as I knew it was the bailiff who was calling. The bailiff has said that if my friend didn't pay by the Sunday the removal people are coming round on the Monday and take my stuff. My friend told him that he doesn't live here and none of the stuff in the house is his. The bailiff told my friend that I have to prove that the things are mine with receipts. I buy all my stuff second hand so don't have receipts. I called the bailiff back to see if I could get anywhere with him and he was so rude and arrogant on the phone to me and refused to help me and said its not his problem and that he doesn't care. I then called what thought was Marstons customer services (which just turned out to be a call centre). they couldn't help in the slightest. I waited in on the Monday for them to turn up but by half 7 in the evening no one had come. I called the bailiff back and asked if he knew what was happening and he told me that they could turn up from 6am till 9pm Monday to Saturday. So I waited in for 5 days and still no removal people. I then called the bailiff on Friday and asked nicely for some help as I have a child and I didn't want them turning up and taking things with her there, he refused point blank saying its not his problem and he doesn't care. he also told me that it should be sorted this side of Christmas. I called the "customers service" department again and they told me that a tenancy agreement would be OK to show them as proof when they turn up. I had already asked the bailiff if this was OK as I have one that proves its just myself and my daughter who live here and he told me no its wasn't. they said they would ring him and call me back. when they called back they told me that the bailiff has said that my friend had told him that he was my boyfriend and that he lived at my address, which he didn't. he told them that because my friend answered the phone meant he lived there as well. The lady at customer services then became completely unhelpful, she wouldn't let me finish a sentence and would only answer any question with you need to speak to the bailiff. I eventually ended up speaking with the customer services manager and she said she would get the bailiffs boss to call me, but I have heard nothing from him.
I have spoken to a neighbour and she said that she saw the bailiff sitting in his van on the Wednesday for 10/15 mins, he got out and walked up the path to my door and put the letter through my post box without knocking and walked away. There were no other visits from him as I haven't had an other notices through my door.
Please help me I don't know what to do!
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