telephone call's

[jordjack1720]

hiya i'm bob and i'm please to meet everybody. i'm having problem's with impact collection's. they are phoning my home at least 10 time's aday. the call's start at 7.30 am everyday. i have offered them a token payment and they want more. is there any rule for them ringing me all the time. please help me...thankyou



bob

[seduraed]

Re: telephone call's

I used to be in collections, we were never given a figure for the number of calls but were restricted to leaving two messages per day any more than that being deemed harrassment.

[bluebottle]

Re: telephone call's

Approximately how many calls have you had in total and over what period of time, please?

[miliitant]

Re: telephone call's

impact are vanquish own internal dca, are they not???

[Hurricane Puffrose]

Re: telephone call's

Company Name - Impact Collection Services Debt Recovery

• Correspondence Address
• Po Box 57037
  London
  EC4P 4XW
• Reg Company Number
• 04584578
• Parent Company
• Vanquis Bank

• Registered Address
• Colonnade
  Sunbridge Road
  Bradford
  BD1 2LQ
• Consumer Credit Licence
• 0532364
• Website
• www.vanquis.co.uk

[jordjack1720]

Re: telephone call's

Approximately how many calls have you had in total and over what period of time, please?

they are ringing about 12 time's a day call's start from 7.30 am up to 5.pm

[Hurricane Puffrose]

Re: telephone call's

from the OFT's website

The debt collector should NOT:
• contact you if you have asked them to speak to someone representing you
• visit you at inappropriate places such as your work, unless you have told them they
can
• harass you by calling you frequently or making threatening statements or gestures
• send you letters that do not clearly let you know who they are and why they are
contacting you
• pressure you into selling property or borrowing money in order to pay your debt
• pressure you into paying in full or in large instalments
• pressure you to increase your payments to more than you agreed to in your
repayment plan
• add collection charges to your debt, unless you agreed to this with the people you
borrowed the money from (any amount they charge you should be based on actual
costs caused by the collection of your debt)
• threaten to give the details of your debt to others unless they are allowed to by law
or tell you that they can take legal action when they actually cannot
• make you think that they are bailiffs. Debt collectors do not have the same legal
power as bailiffs and cannot force their way into your home or seize your
possessions.
If you have a complaint about the debt collector the Financial Ombudsman Service may
be able to help. See contact details below.


it may be worth an email to them with the following


Dear sir/madam

Regarding contact re account no: xxxxxxxxxxxxxxxxxxxxxxxx

Please note, I am receiving in excess of 5 telephone calls a day from yourselves regarding said debt.
This is in breach of the OFT's guidelines for collection which clearly states
The debt collector should NOT:
• contact you if you have asked them to speak to someone representing you
• visit you at inappropriate places such as your work, unless you have told them they
can
• harass you by calling you frequently or making threatening statements or gestures
• send you letters that do not clearly let you know who they are and why they are
contacting you
• pressure you into selling property or borrowing money in order to pay your debt
• pressure you into paying in full or in large instalments
• pressure you to increase your payments to more than you agreed to in your
repayment plan
• add collection charges to your debt, unless you agreed to this with the people you
borrowed the money from (any amount they charge you should be based on actual
costs caused by the collection of your debt)
• threaten to give the details of your debt to others unless they are allowed to by law
or tell you that they can take legal action when they actually cannot
• make you think that they are bailiffs. Debt collectors do not have the same legal
power as bailiffs and cannot force their way into your home or seize your
possessions.


please accept the link for the guidelines for your future reference
http://www.oft.gov.uk/shared_oft/con...it/oft1299.pdf



I am hereby informing you that I remove, revoke and otherwise refuse any inferred usage of my telephone for your agent's use and that from now on all contact must be made in writing.

Please note, the OFT's guidelines also state that you are acting unfairly by

j. contacting debtors at unreasonable times
k. ignoring or disregarding debtors' reasonable requests in respect
of when, where and how to contact them


http://www.oft.gov.uk/shared_oft/con...lection_g1.pdf


A copy of this email has been sent to the OFT's credit fitness team under the heading CREDIT FITNESS.

(UP) yours


Me.