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Like so many, I have had difficulty this year paying my council tax and in September my council transfered my debt to Jacobs after being told by the council they would be in contact. I never received a letter from Jacobs so early October i called them to enquire about this. They said they had sent 2 letters, so I checked the address and all was correct. Over the phone they said I owed £978 and must either pay in full there and then or I could make 3 monthly payments. Otherwise they would arrange for a bailiff to come to my house and take items. This scared the hell out of me so through a family member I arranged to make the 3 monthly payments starting in October. I received a letter form them confirming this.
I paid October and November on the date agreed, however I paid the final amount on 5th Jan rather than the 15th Dec. I did this by automated service over the telephone. No receipts have ever been received although I was told they would be sent at the start as I wanted to ensure I had no problems.
I came home last night to find a hand delivered letter through my door saying I owed £95.51 and to call the number on the letter or face items being removed the following day.
I called the number and spoke to a man who was not very nice and said the amount was for a court summons of not paying my council tax. I didn't understand as I had paid in full by 5th Jan for this financial year and owed nothing.
He said 2 letters had been sent to me which I had ignored. I honestly had not got them. If I did not pay there and then he would come again tomorrow which would cost an extra £18.00 and take items.
I said I wnated to speak to someone and he said the office was closed so I could only call on Monday. Left with no option and not wnating to pay an extra £18.00 I paid over the phone.
Do Jacobs ever really send letters when they say they have so they can charge you more and also, what is this £95.51 for??? I really need some advise before I take it up with them on Monday and also what is the best way to do this - in writing or over the phone??
Thanks
I paid October and November on the date agreed, however I paid the final amount on 5th Jan rather than the 15th Dec. I did this by automated service over the telephone. No receipts have ever been received although I was told they would be sent at the start as I wanted to ensure I had no problems.
I came home last night to find a hand delivered letter through my door saying I owed £95.51 and to call the number on the letter or face items being removed the following day.
I called the number and spoke to a man who was not very nice and said the amount was for a court summons of not paying my council tax. I didn't understand as I had paid in full by 5th Jan for this financial year and owed nothing.
He said 2 letters had been sent to me which I had ignored. I honestly had not got them. If I did not pay there and then he would come again tomorrow which would cost an extra £18.00 and take items.
I said I wnated to speak to someone and he said the office was closed so I could only call on Monday. Left with no option and not wnating to pay an extra £18.00 I paid over the phone.
Do Jacobs ever really send letters when they say they have so they can charge you more and also, what is this £95.51 for??? I really need some advise before I take it up with them on Monday and also what is the best way to do this - in writing or over the phone??
Thanks
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