Right then. Long story short. Owe some council tax, a little bit from current year and some from last year. Liability orders on both. Came to a payment arrangement with council (they are quite nice, actually). Missed December's instalment, rang to pay it on 11th Jan to be told it had been sent to Bailiffs. Was told that they wouldn't get it back, but agreed a new instalment plan and said they would inform bailiffs and tell them not to visit and not to charge. Rang bailiffs next day, they said no record but would be in touch. Had nothing from bailiffs so rang council on 28th Jan to pay the instalment. Was told that Bristow & Sutor had made a visit the week before and left forms to fill in, Complete load of rubbish! Council were annoyed to find that Bristow & Sutor had apparently cancelled the payment arrangement and said she would get it sorted. made payment direct to Council.
Fast forward to last night when Ii arrived home to find that a bailiff had called and left a letter for me with my daughter!
Anyway, rang the Council this morning, explained situation, they were even more helpfult his time, rang me back and read out verbatim from their screens what had happened and confirmed that they had indeed instructed the bailiffs to accept instalments and not make any charges. Aplogised profusely. I faxed them a letter detailing timeline and events, and true to her word, they rang me back, confirmed my version of events and have faxed me a confirmation letter.
I have emailed and faxed Bristow and Sutor a letter and a copy of the letter from Council. The main bit of the letter to Bristow and Sutor is below. Let's see what happens next......
Please see attached letter from xxxx Senior Recovery Officer, xxxx MBC.
I will be making instalments as specified, of £114 and £20 respectively as agreed with xxx MBC and detailed in the attached letter. I am aware that these instructions have been passed on to yourselves twice now and am advised by Julie that any charges to my account from yourselves are to be withdrawn, as instructed.
You have further been notified that should the arrangement not be maintained that you are to refer the account to the Council Tax Recovery Unit for a decision as to any further action required. In light of this, please contact your bailiff Annette xxxx and instruct her not to carry out any further visits to my home. For your ease of reference, her mobile number is 07970xxxxxx. I trust you will be in touch with her immediately to ensure that no further unnecessary visits are made. Should your bailiff visit my home again with regards to this matter please be advised that I will consider it harassment and will lodge a Formal complaint.
I trust this brings this matter to a conclusion and expect your written confirmation by post shortly.
Fast forward to last night when Ii arrived home to find that a bailiff had called and left a letter for me with my daughter!
Anyway, rang the Council this morning, explained situation, they were even more helpfult his time, rang me back and read out verbatim from their screens what had happened and confirmed that they had indeed instructed the bailiffs to accept instalments and not make any charges. Aplogised profusely. I faxed them a letter detailing timeline and events, and true to her word, they rang me back, confirmed my version of events and have faxed me a confirmation letter.
I have emailed and faxed Bristow and Sutor a letter and a copy of the letter from Council. The main bit of the letter to Bristow and Sutor is below. Let's see what happens next......
Please see attached letter from xxxx Senior Recovery Officer, xxxx MBC.
I will be making instalments as specified, of £114 and £20 respectively as agreed with xxx MBC and detailed in the attached letter. I am aware that these instructions have been passed on to yourselves twice now and am advised by Julie that any charges to my account from yourselves are to be withdrawn, as instructed.
You have further been notified that should the arrangement not be maintained that you are to refer the account to the Council Tax Recovery Unit for a decision as to any further action required. In light of this, please contact your bailiff Annette xxxx and instruct her not to carry out any further visits to my home. For your ease of reference, her mobile number is 07970xxxxxx. I trust you will be in touch with her immediately to ensure that no further unnecessary visits are made. Should your bailiff visit my home again with regards to this matter please be advised that I will consider it harassment and will lodge a Formal complaint.
I trust this brings this matter to a conclusion and expect your written confirmation by post shortly.
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