Letter before claim From RLP

[Joe 23]

Hi forum *♂️
I received a letter before claim stating that I have committed wrong doing to a commercial business. The evidence they have outlined is sketchy in different scenarios. I feel if this were the case why aren't criminal charges being brought against me? They are asking for a five figure sum including around 3k of additional security fees that have been added to the letter. I have replied denying liability & have refused to pay any amount to them. I have contacted a lawyer but have not booked in an appointment at this stage as the fee is £380 for 1hr.

Any advice or experience would be grateful to hear regarding RLP and claims of this size.

[atticus]

Some reading for you : https://legalbeagles.info/forums/sea...22%7D%7D&q=rlp

[des8]

Hi forum *♂️
I received a letter before claim stating that I have committed wrong doing to a commercial business. The evidence they have outlined is sketchy in different scenarios. I feel if this were the case why aren't criminal charges being brought against me? They are asking for a five figure sum including around 3k of additional security fees that have been added to the letter. I have replied denying liability & have refused to pay any amount to them. I have contacted a lawyer but have not booked in an appointment at this stage as the fee is £380 for 1hr.

Any advice or experience would be grateful to hear regarding RLP and claims of this size.

more information regarding the circumstances would be useful if you want advice

[echat11]

If you can download the letter removing all personal details / reference numbers that would be good.

I know there is a 'cost of living crisis', but the following is 'ridiculous'.

'They are asking for a five figure sum including around 3k of additional security fees that have been added to the letter'.

[Joe 23]

Thanks for all responses very much appreciated. I will upload the RLP letter when I arrive back home on Friday *♂️

[Joe 23]

Here are the pages of the RLP letter *♂️

[echat11]

Here are the pages of the RLP letter *♂️

You repost the letters so they can be read, the wording is 'unreadable'.

Also you need to give a background to what happened.

[Joe 23]

Also on the first page of the letter. It was stated that “your wrongful conduct” at multiple stores.
I was stopped in a store after I completed my purchases and the security guard said to follow him. I asked why so and he said you are on CCTV stealing Pizzas at the self checkout. I challenged him to show me which he replied the police will be attending shortly and to follow him. I then did so and he asked me to go into a room that resembled a police cell. I refused! And stood firmly in the corridor. He then asked me to sign a banning order he had in his hand. I refused! I then waited 30mins for the police officer to attend. When he did arrive I verified my identity to him which he confirmed. I then asked him to check the CCTV to obtain any foul play by myself I:E putting my shopping through the self serve machine quickly and mistakenly not scanning an item or two with noticing this. And if this was the case then I would make a payment for the pizza if it were my error and not the machines error. He then viewed this and returned and stated to the security guard that there would be no further action. The security whined like I had thumped him unexpectedly. I then looked at him and stated that he has treated me like a criminal before I or others could confirm this. He then asked me to sign the banning order again. I refused! And he then stated that I was banned from all stores across the UK and I would receive this confirmation in the post. I then said I would be using the material he sent as hamster bedding. I then left the store with the officer who I then asked if there was any foul play because the guard was convinced there was. The police officer stated it looked a little suspicious but there was no theft. I then said to him I didn’t exactly try to stuff a pizza in my back pocket before or after using the self serve so how is that suspicious. He didn’t reply. I proceeded to go back to work and digest this period and felt I needed to make a complaint. I rang the customer services of the store and explained everything to them of which they were sympathetic and stated they would call me back in 2-3days. I don’t receive any follow up from them and I left it as felt that was the end of the matter. I did state to the guard before leaving after he tried again to issue a banning order, if the store doesn’t value me as a customer I will not be using the store again.

Why haven’t RLP mentioned this in their letter before claim? I am a customer of the store and they have tarnished me with the broad tar brush they are waving in their payment demands.

they are stating a lot of sketchy accusations that add up to nothing. Making me out to be a modern day Robin Hood. Whilst being a customer of theirs for many years I have been loyal shopping there. There’s no law to say you are not allowed to enter multiple stores in or on any given day. There’s no law to buying goods and returning them. If a customer accidentally tears his receipt on multiple occasions is this a wrongful conduct. If a customer selects goods and then asks a member of store staff on the escalator or a friend to take it back to the shelf as they have changed their mind and not wanting to purchase this, Is this wrongful conduct? Is it wrong to place your own belongings in a bag that belongs to you?
the data mining system covers all of their data for refunds I believe. How do I know they are not trying to point the finger at me for all of their losses incurred by other customers too. It’s common knowledge everyone is struggling at the moment including businesses. I feel like this letter of demand is treating me as a scapegoat for all of their sketchy allegations & losses.
min the letter it says a judge may take the view with the operandi modus and use the wider brush. Are they judge, jury & executioner at this company trying to convince me I have done something wrong.
why have they been accepting damaged receipts to issue a refund, cross out the receipt and then hand this back to the customer for their records AND then accusing the customer of returning the same item 4 times (the first legitimate) then followed 3 fraudulent refunds. It is impossible to return an item with a receipt the store staff have crossed out with a big R meaning returned. Even if the receipt couldn’t scan the R in black ink across the receipt would notify staff in the store that the item has been already returned.
I could go on but would appreciate some feedback as this is nothing short of a hungry pack of wolves without a meal.

Guys I’m a fighter and will go out on my shield ✌️

[Joe 23]

Repost of Letter of Claim RLP

[echat11]

They say they have a lot of fraudulent transaction, they have highlighted 3 fraudulent transaction, I'm not sure why they've sent it to RLP to deal with.

There are lots of questions,

This is 'unique' as in the value they are claiming, if they are 'minded', they could take action, you don't know what other evidence they have,

Why the 'heck' are they refunding monies without a compliant receipt? (that is why the store has incurred losses)

In 99.9% of companies that would be a 'disciplinary' matter (refunding without a compliant receipt). Why haven't employees cottoned on to this before?

Why hasn't security 'detected' this before? (I get they say you have used different locations, still defeats the object of having security)

They shouldn't be claiming security costs or other costs, as they are just doing their jobs.

[Joe 23]

I haven’t received any other evidence as this is the first letter I have received. I have replied this week to them via a recorded delivery letter stating that I accept no liability in their demands. I am also not making any payment that they are demanding. As this is all new to me apart from having the odd parking charge invoice in the past. I would appreciate some advice on how to respond more robustly in the next letter that send (which they probably will). I didn’t want to stay mute as I feel that will be held against me if it were to go to a county court for a hearing

[echat11]

I haven’t received any other evidence as this is the first letter I have received. I have replied this week to them via a recorded delivery letter stating that I accept no liability in their demands. I am also not making any payment that they are demanding. As this is all new to me apart from having the odd parking charge invoice in the past. I would appreciate some advice on how to respond more robustly in the next letter that send (which they probably will). I didn’t want to stay mute as I feel that will be held against me if it were to go to a county court for a hearing

You've denied it, you need to see how they will respond, 'sending further letters' is pointless as you've made your position clear.

[Joe 23]

Yes I agree with you. I would never contact them in between. I will post up any new responses from them.

Do these store banning orders usually take over 2 months to post out or was that a load of old tripe the security guard was spewing? Why would I sign a form for something I never done wrong for in the first place. Do they treat all customers with contempt when they get a bee in their bonnet over a few pizzas *♂️

[echat11]

Yes I agree with you. I would never contact them in between. I will post up any new responses from them.

Do these store banning orders usually take over 2 months to post out or was that a load of old tripe the security guard was spewing? Why would I sign a form for something I never done wrong for in the first place. Do they treat all customers with contempt when they get a bee in their bonnet over a few pizzas *♂️

a) Do these store banning orders usually take over 2 months to post out or was that a load of old tripe the security guard was spewing?

I honestly don't know.

b) Why would I sign a form for something I never done wrong for in the first place. Do they treat all customers with contempt when they get a bee in their bonnet over a few pizzas

If it was a few pizzas they simply wouldn't bother (they ditch tons of out of date food ever day), this is clearly more 'then a few pizzas', high value items, you've got their attention, so this is something you have to wait and see / deal with.

[Joe 23]

Hi Forum
i hope all had a fab Easter weekend *♂️
I have received a response to my letter of denying responsibility to RLP.
I will upload a screenshot to view and would be grateful for any advice you can offer in responding to this.
My original letter I sent to them was a straightforward “Deny any liability” and a straightforward refusal to any demands.

kind regards
Joe