PBA Claim HELP!!!!!

[niall.lazenby]

Been really struggling with my bank to claim mis-sold PBA. I keep on being messed about by them and think I am going to go through a financial services company because I don't have time to deal with organising my claim. Went into Google and the first company w=to come up was called EMCAS, would people recommend this for me? WHat are people's opinions on services like these? Thanks!

Removed link emcasclaims .co. uk/financial-misselling/have-i-been-mis-sold-a-packaged-bank-account-pba/7[

[charitynjw]

Re: PBA Claim HELP!!!!!

By remarkable coincidence, a chap named Niall Lazenby said this recently.

I have had to advice people on claiming money back on the mis-selling of investments, and would advice people to take a look at EMCAS, as they have been mentioned most favourably to me by members of the industry - emcasclaims. co.uk/financial-misselling/have-i-been-mis-sold-an-investment/2

http://citywire.co.uk/money/fca-tell...estors/a981613

[Amethyst]

Re: PBA Claim HELP!!!!!

Really the wrong site to try advertising CMC's - our view - it is easy to do it yourself and there is no need to pay a third party.

If you do think it's more time consuming to write a letter/fill in a form to send to your bank then the FOS than to fill in mulitiple letters of authority / contracts and background/ID information to send to a CMC then you should always check out the company you are considering using first ....

Check Trustpilot
Check across forums for reviews and posts by consumers - are lots of people having problems?
Check Companies House - Directors / Accounts etc
Check the Authorisation on the Claims Management Regulator website and any investigation/enforcement issues.

for example - EMCAS

This business was authorised with specific conditions effective from 2 July 2015 until 27 June 2016.

1. EMC Advisory Services Limited must re-train all sales agents within 2 weeks of the imposition of this condition about when and how to suppress telephone numbers, and provide refresher training every 3 months after that. A record of training must be retained by EMC Advisory Services Limited for a minimum of 6 months. Copies of training materials and evidence that training has been provided to each sales agent employed by EMC Advisory Services Limited must be provided to the Regulator within 1 week of the initial training being carried out.

2. For each outbound telemarketing call listened to by EMC Advisory Services Limited for training and monitoring purposes, EMC Advisory Services Limited must make a written record of:
a) The name of the sales agent making the call
b) A summary of the conversation between the consumer and the sales agent
c) The call outcome chosen by the sales agent
d) Whether the call outcome was appropriate with supporting reasons
e) The action, if any, that is to be taken if an inappropriate call outcome was chosen
A recording of the call and written records must be retained for a minimum of six months.

3. Where EMC Advisory Services Limited receives a complaint relating to a telemarketing call made by a third party during which:
a) the services of EMC Advisory Services Limited are offered; and/or
b) a question related to regulated claims management services is asked on behalf of EMC Advisory Services Limited
EMC Advisory Services Limited must treat this as if it were a complaint about EMC Advisory Services Limited and handle it in accordance with the Complaints Handling Rules 2015.

4. EMC Advisory Services Limited must inform the Regulator on the 5th working day of every month of each TPS complaint it has received in the previous month, whether this is received from the TPS, ICO, Legal Ombudsman, Direct Marketing Commission or the consumer, and provide copies of any related correspondence. For each complaint EMC Advisory Services Limited must provide evidence, if any, of the consumer’s overriding consent to receive telemarketing calls from EMC Advisory Services Limited and/or any third party marketing on its behalf, including the date and method by which consent was obtained.

5. EMC Advisory Services Limited must inform the Regulator of any additional third party agent, introducer or data supplier with whom it wishes to contract prior to contracting, and provide the following information:
a) The full name, address, company registration (if applicable), CRM (if applicable) and ICO registration of the business.
b) An explanation of the services that will be provided by the third party.
c) Copies of any marketing material to be used by the third party to market the services of EMC Advisory Services Limited.
d) An explanation of, and evidence to demonstrate, how EMC Advisory Services Limited will monitor the third party to ensure compliance with The Privacy and Electronic Communication (EC Directive) Regulations 2003 and the Conduct of Authorised Persons Rules 2014.



As a result of an investigation, the Claims Management Regulator has decided to vary EMC Advisory Services Limited’s authorisation to provide claims management services under the Compensation Act 2006 with effect from 2 July 2015.

EMC Advisory Services Limited was found in breach of the following Conduct of Authorised Persons Rules 2014 (previously the Conduct of Authorised Persons Rules 2013(2)):

General Rule 4 - A business shall ensure that any staff or other people working on its behalf have the necessary training and competence to perform their duties.

General Rule 5 - A business shall observe all laws and regulations relevant to its business.

Client Specific Rule 4 - Cold calling in person is prohibited. Any marketing by telephone, email, fax or text shall be in accordance with the Direct Marketing Association’s Code and any related guidance issued by the Direct Marketing Association. (As amended 1st October 2014, superseding the Conduct of Authorised Persons Rules 2013 and 2013(2)).

Client Specific Rule 9 - A business must seek to ensure that any publicity for its services issued by a third party and which is intended to solicit business for it complies with these rules.