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I bought an online course. It had a no refund policy and was based in the USA. After going through it - I have realised that the claims made in the sales pitch were very misleading and some were lies. As what is stated in the course is quite different to what is stated in the salespitch.
I asked for a refund and was told flat out that it would not happen and then was told that everything I said was wrong - my perception and the facts and that he could prove it. Then was told he would not respond to anymore messages about it.
I have spoken to several other people who have felt mislead too. They have been successful at taking the company to small claims in the USA. Some people have been successful in gaining their money back via section 75 too. I have made contact with several people who bought the course due to a facebook group associated with it.
I have contacted my credit card company about this . The amount was £600.
They responded after a long time that they couldn't do a chargeback - although I said I was claiming under section 75.
They finally responded rejecting my section 75 claim stating:
"In this instance we have no clear evidence of a breach of contract or misrepresentation by the merchant, the points you have raised regarding the marketing content are subjective to interpretation by each individual and their personal opinions.
As there can only be a valid claim under Section 75 if it can be evidenced that there has been a breach of contract or misrepresentation from the merchants we would be unable to progress your claim.
"
What should be my next step? Do I send a letter before action for a court claim? Or is there another option? As I know several people have had a refund from their card companies. I do not feel that Tesco have actually properly looked at what I sent them. I basically made sure I had the same information/evidence as others I spoke to about this who were successful.
They gave me the complaints address to write to - would this be the right address to send a letter before action?
Thanks for the help.
I asked for a refund and was told flat out that it would not happen and then was told that everything I said was wrong - my perception and the facts and that he could prove it. Then was told he would not respond to anymore messages about it.
I have spoken to several other people who have felt mislead too. They have been successful at taking the company to small claims in the USA. Some people have been successful in gaining their money back via section 75 too. I have made contact with several people who bought the course due to a facebook group associated with it.
I have contacted my credit card company about this . The amount was £600.
They responded after a long time that they couldn't do a chargeback - although I said I was claiming under section 75.
They finally responded rejecting my section 75 claim stating:
"In this instance we have no clear evidence of a breach of contract or misrepresentation by the merchant, the points you have raised regarding the marketing content are subjective to interpretation by each individual and their personal opinions.
As there can only be a valid claim under Section 75 if it can be evidenced that there has been a breach of contract or misrepresentation from the merchants we would be unable to progress your claim.
"
What should be my next step? Do I send a letter before action for a court claim? Or is there another option? As I know several people have had a refund from their card companies. I do not feel that Tesco have actually properly looked at what I sent them. I basically made sure I had the same information/evidence as others I spoke to about this who were successful.
They gave me the complaints address to write to - would this be the right address to send a letter before action?
Thanks for the help.
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