Tweet
Hi, I am current in a 3 way dispute with PSA finace and RMS receivables with regards to PCP agreement I had on a Citroen DS3. I contacted PSA in early April to exercise my VT right. As expected it took 3 further phone calls, before they eventually emailed me a form, but no other paperwork to back up this form. I foolishly signed this form, although I did write on the form that no other paperwork had been sent to me. I have am now being told I am liable for outstanding GAP insurance £299.00, Excess mileage £117.42 (Which is pro rata because contract mileage is 21,000 and return mileage 19,272.) and vehicle damage totaling £210.00 for some small repairs. I inspected the vehicle and took photos before the vehicle was returned and deemed damaged to be fair wear and tear, but not according to RMS receivables. I have questioned this and been told that they use an industry standard template by BVRLA which is British Vehicle Rental and leasing Association., which I believe is geared towards rental cars and business lease drivers.
They have also taken a payment of £190.00 since I terminated the PCP agreement.
Please can you advise which if any of these charges are justified?
Thank you in advance, I wish I had found this site before carrying out the VT.
They have also taken a payment of £190.00 since I terminated the PCP agreement.
Please can you advise which if any of these charges are justified?
Thank you in advance, I wish I had found this site before carrying out the VT.
