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Hi,
I am one of many long-time suffering First Plus customers. Last year, when it was sold to Elderbridge, I made a data access request, but the guy on the phone failed to tell me I had to send the request in with a cheque £10. So, I never received the data.
Also, I never received statements of the account.
I've refused to pay on the basis that the loan was mis-sold, and now they are threatening repossession. I complained to Elderbridge formally earlier this week because of their failure to process the DAR, failure to send statements and also because they sent around some optimistically called "councillor" (some cross-bearing weasel without ID).
When I just called Elderbridge, the person in the legal team said it was my fault for not chasing up the DAR. He said I would have to request it again now and send in a cheque for £10. After they messed this up the first time, I said they should at least wave the tenner - not even that! When I asked about the lack of statements, he said the loan was not regulated by the FSA and, therefore, they didn't have to. When I pointed out that Elderbridge was regulated, he was quite cavalier, saying "yes, but the loan isn't".
How is this possible? How can a company, but not a loan, be regulated?
And more importantly, how can we get a class action lawsuit against these reprehensible people together? The loan was mis-sold. The interest rates kept on going up despite BoE rates going down. This is clearly unfair. Elderbridge is now acting like a loan shark, trying to reap the benefits of sky-high loan rates while not taking even the basic responsibilities. It's been going on for far too long. How can we get this done? I am happy to do the PR groundwork, having worked as a financial journalist for several years. I'd also rather pay a solicitor than Elderbridge.
Also, how do I stop eviction now without paying? I refuse to.
Many thanks for your help!
I am one of many long-time suffering First Plus customers. Last year, when it was sold to Elderbridge, I made a data access request, but the guy on the phone failed to tell me I had to send the request in with a cheque £10. So, I never received the data.
Also, I never received statements of the account.
I've refused to pay on the basis that the loan was mis-sold, and now they are threatening repossession. I complained to Elderbridge formally earlier this week because of their failure to process the DAR, failure to send statements and also because they sent around some optimistically called "councillor" (some cross-bearing weasel without ID).
When I just called Elderbridge, the person in the legal team said it was my fault for not chasing up the DAR. He said I would have to request it again now and send in a cheque for £10. After they messed this up the first time, I said they should at least wave the tenner - not even that! When I asked about the lack of statements, he said the loan was not regulated by the FSA and, therefore, they didn't have to. When I pointed out that Elderbridge was regulated, he was quite cavalier, saying "yes, but the loan isn't".
How is this possible? How can a company, but not a loan, be regulated?
And more importantly, how can we get a class action lawsuit against these reprehensible people together? The loan was mis-sold. The interest rates kept on going up despite BoE rates going down. This is clearly unfair. Elderbridge is now acting like a loan shark, trying to reap the benefits of sky-high loan rates while not taking even the basic responsibilities. It's been going on for far too long. How can we get this done? I am happy to do the PR groundwork, having worked as a financial journalist for several years. I'd also rather pay a solicitor than Elderbridge.
Also, how do I stop eviction now without paying? I refuse to.
Many thanks for your help!
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