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Hi
I was looking for advice on where my son stands in this situation :-
He left his jacket in the cloakroom of a club (Paying £1), he called the following morning and asked the Manager to have a look for it, the jacket was confirmed to be still there and he was told it would be kept for him. Being at University he couldn't get down straight away so phoned after 4 days to organise the pickup. He was then told the jacket could not be found and they didn't know what happened to it. After several phone calls, most of which were not returned the Area Manager got in touch telling him his jacket had been given away to charity as this was their policy, even though he had been in touch and identified the jacket. She then stated they were in no way liable for jackets which were left behind even though as I though paying for the service meant under contract had a duty of care to look after it if the owner claimed it. He wrote a letter explaining all the details, timeline of the phone calls and even quoted The Unfair Contract Act 1977. I have attached the letter the Area Manager sent him wiping her hands of the whole affair as if she couldn't care less, any advise on where we should take this would be appreciated, not sure if the small claims court is the next way to go. ( The jacket was worth £160).
Best Regards
Scott
I was looking for advice on where my son stands in this situation :-
He left his jacket in the cloakroom of a club (Paying £1), he called the following morning and asked the Manager to have a look for it, the jacket was confirmed to be still there and he was told it would be kept for him. Being at University he couldn't get down straight away so phoned after 4 days to organise the pickup. He was then told the jacket could not be found and they didn't know what happened to it. After several phone calls, most of which were not returned the Area Manager got in touch telling him his jacket had been given away to charity as this was their policy, even though he had been in touch and identified the jacket. She then stated they were in no way liable for jackets which were left behind even though as I though paying for the service meant under contract had a duty of care to look after it if the owner claimed it. He wrote a letter explaining all the details, timeline of the phone calls and even quoted The Unfair Contract Act 1977. I have attached the letter the Area Manager sent him wiping her hands of the whole affair as if she couldn't care less, any advise on where we should take this would be appreciated, not sure if the small claims court is the next way to go. ( The jacket was worth £160).
Best Regards
Scott
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