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Hi All
RMS Receivable came and collected our car on 5th October. They sent a letter on 10th October detailing damages over & above fair wear and tear, totalling £187. I then sent them a letter on 27th October disputing the charges and sent a cheque offering £45 (letter sent recorded delivery). Yesterday we received a letter asking for the full payment and not acknowledging the letter we sent to them. I have checked Royal Mail tracking and the letter was signed for on 31st October.
RMS have tried to contact us several times by phone, but as the contract was in my husbands name they won't speak to me about it, but presumed it would be better to all be done in writing anyway.
Where do we go from here, should I write back acknowledging their letter and advise them they received correspondence from us on 31st October ?
I will try & attach the correspondence so far.
TIA
Kelly
RMS Receivable came and collected our car on 5th October. They sent a letter on 10th October detailing damages over & above fair wear and tear, totalling £187. I then sent them a letter on 27th October disputing the charges and sent a cheque offering £45 (letter sent recorded delivery). Yesterday we received a letter asking for the full payment and not acknowledging the letter we sent to them. I have checked Royal Mail tracking and the letter was signed for on 31st October.
RMS have tried to contact us several times by phone, but as the contract was in my husbands name they won't speak to me about it, but presumed it would be better to all be done in writing anyway.
Where do we go from here, should I write back acknowledging their letter and advise them they received correspondence from us on 31st October ?
I will try & attach the correspondence so far.
TIA
Kelly
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