pcp handing the car back

[tezza1980999]

hi I am at the point of voluntary termination of my car with fga capital.
I have followed the thread of previous problems and hope some of you can help?
I have emailed the finance company and also had a reply to confirm the car will be collected.
I have infact paid over 50% of the total cost stated in my agreement but the company are now saying that I owe them 440 for gap insurance and extras added to the agreement. I have checked my t and c and nothing says this is the case. I have emailed them back explaining I wont be signing any paperwork other then the car collection and that my notice of termination is enough.....where do I stand with this extra 440??

[Kati]

Re: pcp handing the car back

tagging [MENTION=71570]R0b[/MENTION] for advice xx

[R0b]

Re: pcp handing the car back

Hello,

The gap insurance is normally tied up in the total amount payable and if that is the case then they have no right to the remainder of the amount as your liability for the total amount payable is 50%, nothing more. If they failed to set up a separate contract for the gap insurance, bigger fool FGA.

[tezza1980999]

Re: pcp handing the car back

Well i cant actually find any seperate info on this as a seperate policy so i emailed them to say i wpnt be paying for this until the prove legally i have to otherwise i will contact the financial ombudsman. Since that email i have had no reply since 11am??

Also can i double check that when they collect the car i should take photos of it dated to ensure condition? They are asking me to pay for any repairs needed but this is incorrect yes?
I pick my new car up sat but they still havent told me when they will collect

[tezza1980999]

Re: pcp handing the car back

Hi im after help if possible before 7pm as the manager from fga captial is ringing.to discuss what i owe.

Omg ....right on my agreement i can vt the car after i have paid half of the total amount payable which they state in the agreement is £7795.40 i have infacg paid a total of £8159.36 of direct debit.

They have emailed me to say i owe 333.96 ( was before the nov payment of 254.98) i agreed and sent an extra chq for 78.98.
I then got another email saying i owe an extra 440 for gap insurance? Then another more confusing one saying the added extras vap were not included on this figure and i now owe 552!

I have read my agreement again and again. It doesnt mention added extras on the termination rights clause just the figure of 7795.40? Even if i calculate with extras the total price its 16,576.31 so half tap is 8258.15. Therefore the difference is 98.79. So how can they wuote me all these figures are they trying to intimidate me

Help!!!

[R0b]

Re: pcp handing the car back

Hi im after help if possible before 7pm as the manager from fga captial is ringing.to discuss what i owe.

Omg ....right on my agreement i can vt the car after i have paid half of the total amount payable which they state in the agreement is £7795.40 i have infacg paid a total of £8159.36 of direct debit.

They have emailed me to say i owe 333.96 ( was before the nov payment of 254.98) i agreed and sent an extra chq for 78.98.
I then got another email saying i owe an extra 440 for gap insurance? Then another more confusing one saying the added extras vap were not included on this figure and i now owe 552!

I have read my agreement again and again. It doesnt mention added extras on the termination rights clause just the figure of 7795.40? Even if i calculate with extras the total price its 16,576.31 so half tap is 8258.15. Therefore the difference is 98.79. So how can they wuote me all these figures are they trying to intimidate me

Help!!!

Hello, first of all don't panic. If your agreement says you need to have paid £7795.40 and you have gone over that then you do not need to pay anymore. The GAP insurance is usually incorporated into the total amount payable so they can't claim that back separately and are trying to wing it.

I suggest you have a read of this http://www.legalbeagles.info/forums/...on-Your-rights

[tezza1980999]

Re: pcp handing the car back

Thank you so much i eventually decided not to speak to the finance company on the phone in case i got talked into something if they have any issues its better in writing. I feel much more confident so thank you for all of the advice the vollection compnay are collecting the vehicle on tues

[tezza1980999]

Re: pcp handing the car back

Hi everyone thanks for all of your advice...the car was picked up tuesday gone without signing and went pretty smoothly. However i have recieved this today i was under milage....have docs to prove i paid the right amount of tap and a doc to say the car was in great condition ???

[tezza1980999]

Re: pcp handing the car back

Hi mrs bone we can confirm the car was collected but bcm have informed us you would now sign for the car

We will write to you shortly stating any liabilities that are due as part of your vt agreement

[wdk1866]

Re: pcp handing the car back

Hi,

I have just written to FGA Capital now FCA Automotive services to ask about a VT, I will have paid 50% of the agreed total in March. so will not be doing anything before then, but FCA have already outlined I have £187.73 Gap insurance I would need to settle. They also mentioned potential liabilities linked to normal wear and tear etc so will do everything to ensure I do not provide any opportunity for them to charge me.

What was the final outcome when you returned your car did they ever chase for additional money?

Second more general question my car is 2nd hand on a PCP, I had the 1st service done at an alfa garage but the 2nd service which was outside of the vehicle warranty period I had done at a independent garage but using official parts, at the time I had completely forgot about any requirements to always use a Alfa Garage. Will this come back to bite me now?

Thanks for your advice

WDK

[tezza1980999]

Re: pcp handing the car back

Hi nope i had no come back at all..i refused to sign anything upon car being collected and the guy replied they wouldnt take it...i replied it wont be insured from today and they took it. He printed a form to say it was in good condition.

I then recieved an email off them to say that they will write to me with any charges ive incurred......so far 1 month later nothing. Feel free to ring me if u need to i can talk u thru it

[Sara Skiba-Draper]

Re: pcp handing the car back

Also looking for immediate advice on a V.T. Looking to return asap, no longer suitable for needs due to accessibility issues with a recent mobility impaired mother, vehicle is still in negative equity, fca automotive, I have checked with them via telephone call and have paid £6.00 over the agreement figure viable for a V.T.
Will be writing to them tomorrow with a view to returning after reading various threads on here. Do I inform them in a call or just proceed with a recorded delivery letter?
Can I request an email address to send my letter to, or will this not be acceptable?
Many thanks Sara

[tezza1980999]

Re: pcp handing the car back

Hi i did both i rang and also emailed i will hunt email addresd for you so u have a record of it too email is allowed. If u have paid over 1/2 def no extra to pay just inform them asap of your right to terminate

[Sara Skiba-Draper]

Re: pcp handing the car back

Much appreciated for the quick response.
Have you had any further correspondence since your previous post?

[tezza1980999]

Re: pcp handing the car back

Did u see my post when i handed the car back? I refused to sign they took it but threatened to be in touch with penilties....nothing that was beginning of nov...yey!