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Hi,
Not sure if anyone can help here but we took out car insurance with One Call last year and all went well. However, this year upon renewal the letter telling us about the renewal came through informing us that the rate was pretty much the same. Financial details to be sent under separate cover.
Next thing that happened was that the first payment bounced due to unforeseen circumstances. A week later we had a letter from their financial department stating we owed the month plus £60 admin fees.
I contacted the company straight away asking where this fee came from. They told me that it was all in the package they had sent me. I stated I had had no such paperwork so we had no knowledge of it. I asked that they perhaps waive the fee on this occasion. They said they couldn't talk to me about it due to it being my husband's policy. I explained that they are not open when he comes home so can't call them and has been doing van driving duty. They company doesn't allow mobile use unless it's company mobile in the van. I took out the policy for him and I was the contact. They said to contact One Call and see if they could instruct them to waive the fee.
I contact One Call who said they couldn't talk to me as I wasn't the policy holder. I explained the same predicament and that I was the point of contact. They then stated that perhaps I should contact the finance department to see if they would do something. I told them that the finance department had just put me on to them for the same reason. They said again that they could not discuss it with me.
By now I was fuming and I knew exactly how my husband would react so I said, in that case it looked like we were going elsewhere and hung up before I blew my stack.
I talked to my husband that evening and he and I took out a policy with Nationwide and not only was it cheaper they did not charge if there was a hickup in payments, they just tried again 7 days later. They also allowed us to choose the date they took the payment.
A couple of weeks later we had a letter informing us that if we didn't pay they would cancel the insurance. We thought, fine. That was what we wanted anyway.
A couple of weeks later they sent another letter stating that the policy had been cancelled due to lack of payment.
Since then I have been receiving texts demanding payment which I cannot respond to, and the letters have continued and the latest letter states that with reference to our cancelled policy they demand we pay the full year's insurance?
Only I can call them but they won't listen to me, even though I am clearly the point of contact for texts. Is it a case of them simply not being able to get it into their heads that the policy is void as far as we are concerned? Should we just send a letter from my husband putting it in writing so they will take the hint?
Sorry if I seem rather thick here. I tend to think, that the latter is the right course of action, but it seems insane to us that even though they cancelled the policy they still keep chasing us for the insurance policy?
Hope you can clear things up in my head.
Not sure if anyone can help here but we took out car insurance with One Call last year and all went well. However, this year upon renewal the letter telling us about the renewal came through informing us that the rate was pretty much the same. Financial details to be sent under separate cover.
Next thing that happened was that the first payment bounced due to unforeseen circumstances. A week later we had a letter from their financial department stating we owed the month plus £60 admin fees.
I contacted the company straight away asking where this fee came from. They told me that it was all in the package they had sent me. I stated I had had no such paperwork so we had no knowledge of it. I asked that they perhaps waive the fee on this occasion. They said they couldn't talk to me about it due to it being my husband's policy. I explained that they are not open when he comes home so can't call them and has been doing van driving duty. They company doesn't allow mobile use unless it's company mobile in the van. I took out the policy for him and I was the contact. They said to contact One Call and see if they could instruct them to waive the fee.
I contact One Call who said they couldn't talk to me as I wasn't the policy holder. I explained the same predicament and that I was the point of contact. They then stated that perhaps I should contact the finance department to see if they would do something. I told them that the finance department had just put me on to them for the same reason. They said again that they could not discuss it with me.
By now I was fuming and I knew exactly how my husband would react so I said, in that case it looked like we were going elsewhere and hung up before I blew my stack.
I talked to my husband that evening and he and I took out a policy with Nationwide and not only was it cheaper they did not charge if there was a hickup in payments, they just tried again 7 days later. They also allowed us to choose the date they took the payment.
A couple of weeks later we had a letter informing us that if we didn't pay they would cancel the insurance. We thought, fine. That was what we wanted anyway.
A couple of weeks later they sent another letter stating that the policy had been cancelled due to lack of payment.
Since then I have been receiving texts demanding payment which I cannot respond to, and the letters have continued and the latest letter states that with reference to our cancelled policy they demand we pay the full year's insurance?
Only I can call them but they won't listen to me, even though I am clearly the point of contact for texts. Is it a case of them simply not being able to get it into their heads that the policy is void as far as we are concerned? Should we just send a letter from my husband putting it in writing so they will take the hint?
Sorry if I seem rather thick here. I tend to think, that the latter is the right course of action, but it seems insane to us that even though they cancelled the policy they still keep chasing us for the insurance policy?
Hope you can clear things up in my head.
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