I purchased a Humax 1000S Set Top Box in June 2015 from Currys that has given great service until yesterday when if effectively gave up. On investigation, power is reaching the box but I suspect it is a circuit board or power unit failure. I spoke to Humax customer services today and as the unit is three months out of warranty, they will only accept the box back for repair at a fixed cost of £110 to include carriage both ways.
Sensibly, since that's 60% of a new replacement box, it is best to buy a new one, which is my intention.
I noted that regardless of where you go to buy, be it direct from Humax, Currys, Argos, Amazon or even the little local retailer, the price is the same to the penny.
Does that mean that the manufacturer has total control over the fixed price, where in fact no outlet can offer a discount to secure your business? And is that effectively legal?
And what do you think my chances are of writing to Humax customer services, explaining the situation and requesting an ex gratia payment in consideration of a unit that should sensibly not expire at 15 month? Worth a punt? :beagle2222:
Sensibly, since that's 60% of a new replacement box, it is best to buy a new one, which is my intention.
I noted that regardless of where you go to buy, be it direct from Humax, Currys, Argos, Amazon or even the little local retailer, the price is the same to the penny.
Does that mean that the manufacturer has total control over the fixed price, where in fact no outlet can offer a discount to secure your business? And is that effectively legal?
And what do you think my chances are of writing to Humax customer services, explaining the situation and requesting an ex gratia payment in consideration of a unit that should sensibly not expire at 15 month? Worth a punt? :beagle2222:
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