Mighty Deals - Ignoring Emails and Complaint

[fistandantilus]

Hi,

I need some advice please against a company called Mighty Deals. I have found them to supply substandard goods and their customer service to be ignorant.

I purchased an item that did not turn up. I contacted them and they initially seemed helpful saying that they had got in touch with the supplier. Nothing happened so I chased again - no response. I then asked to raised a formal complaint - no response. I have tried to track down a telephone number for them but couldn't find one.

They seem to have a strange system in that you buy vouchers that then have to be redeemed with the item supplier. I am not sure why this complex system is used but am sceptical that it may be to distance them from the seller and any subsequent problems?

My question is: are they liable as they took my money for the voucher ultimately used to get the item they advertised or do I only have recourse with the supplier who may have long disappeared?

Oddly enough, this company has very good ratings? Far from my experience!

Thanks in advance.

[JulieM]

Re: Mighty Deals - Ignoring Emails and Complaint

How did you pay for the vouchers and roughly what amount. I'm thinking if credit card and over 100 you might have recourse to the credit card company.

[fistandantilus]

Re: Mighty Deals - Ignoring Emails and Complaint

No luck there as it was well under £100.

[R0b]

Re: Mighty Deals - Ignoring Emails and Complaint

So is the goods sent out by Mighty Deals or the supplier on the end?

How long ago did you receive the goods, has it been within 30 days?

[fistandantilus]

Re: Mighty Deals - Ignoring Emails and Complaint

I never received the goods - that is the issue.

I believe the goods are normally sent out from the supplier and not direct from Mighty Deals. It was over a year ago. I tried following up for several months before giving up.
It is a matter of principle that I have come back to this.

[charitynjw]

Re: Mighty Deals - Ignoring Emails and Complaint

• We no longer have a contact telephone number, but please don't panic we've now made contacting us a lot more straight forward.

https://www.mightydeals.co.uk/information/contact.aspx

[fistandantilus]

Re: Mighty Deals - Ignoring Emails and Complaint

I have tried that contact page more than once - it results in an email response that when I explain the situation just gets ignored.

[R0b]

Re: Mighty Deals - Ignoring Emails and Complaint

I see sorry I missed the point about not receiving goods. What was the reaosn for delay?
If they haven't responded and its been over a year I can see no other option but to send a letter before action with a view to bringing proceedings against them.

How much was the value of the vouchers?

[des8]

Re: Mighty Deals - Ignoring Emails and Complaint

Had a quick look at their terms and conditions, which IMO contain contradictory statements.

As you guessed they will claim that you purchased the vouchers, but the supplying merchant is liable:
"6. All Deals are subject to the Goods or Services being available from the Merchant where it is entirely the Merchant’s responsibility to adhere to the offer terms of the Deal. Mighty Deals is the web publisher and acts as the Agent, the principal is the Merchant with these Deals offered"

HOWEVER, they also say you are purchasing the goods at a discount from the MD website
"The Deal is either the advertised Goods or Service offered by the Merchant that may be purchased at a discount from the Mighty Deals web site."
Does that make MD the supplier
Contra proferentem???
They also say:
."Once a voucher has been redeemed, the contract between Mighty Deals and the customer is transferred to the merchant and the customer"