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Hello,
I had an issue with my boiler over the weekend in that the hot water stopped working however the central heating was absolutely fine. I could hear the pump activating but the boiler wouldn't fire up to heat the water.
I have home emergency cover with SwiftCover and i called the number (which is managed by a third party) and they sent contractor Ron Law to my house, who turned up within about 4 hours or so. He diagnosed the fault (a replacement thermistor) and said he would book it in with the insurance company. While he was there he also decided to check the quality of the water in the heating system as he suggested maybe I could do with a power flush. He unscrewed something on the pump to drain some water, showed me the water quality which was reasonable so I rejected the power flush charge.
After he had left i noticed the central heating wasn't now working. When switching it on, the pump doesn't activate at all, so there's just silence. Also, when trying the hot water, the pump no longer activates, so it seemed like he had not put the pump back into working order.
Anyway the following day Ron Law contacted me to say the insurance company wouldn't be accepting the claim, and they wanted £170 to replace the thermistor, which i was surprised about. I contacted my insurance company and they said they refused the job because the engineer said my boiler has not been maintained to the manufacturer's guidelines, this is despite me having this done last year. I am currently in the process of getting this evidence to present to the company.
The main issue I have now is that the insurance company will not accept that the engineer they sent has caused further issues to my system. She called the engineer while she was on the phone to me who claimed to her that he had not done anything of the sort and he hadn't caused any additional issue.
Her attitude to me was very brusque to put it politely, and she flatly refused to do anything to rectify the situaiton. She said they would stand by their engineer and would not send anybody to my house to rectify the central heating fault the engineer had introduced. All she could advise me is I need to get my own engineer in to diagnose it, write a report and they would "consider" the claim but still not necessarily resolve my issue.
So I have a severe isssue with this company now. Putting aside the existing fault with the thermistor (Which i have since found is a cheap repair anyway) the company have introduced a new fault and they are refusing point blank to do anything about it.
Do i have any recourse here, or is just going to be my word against theirs?
Regards,
StokeUK
I had an issue with my boiler over the weekend in that the hot water stopped working however the central heating was absolutely fine. I could hear the pump activating but the boiler wouldn't fire up to heat the water.
I have home emergency cover with SwiftCover and i called the number (which is managed by a third party) and they sent contractor Ron Law to my house, who turned up within about 4 hours or so. He diagnosed the fault (a replacement thermistor) and said he would book it in with the insurance company. While he was there he also decided to check the quality of the water in the heating system as he suggested maybe I could do with a power flush. He unscrewed something on the pump to drain some water, showed me the water quality which was reasonable so I rejected the power flush charge.
After he had left i noticed the central heating wasn't now working. When switching it on, the pump doesn't activate at all, so there's just silence. Also, when trying the hot water, the pump no longer activates, so it seemed like he had not put the pump back into working order.
Anyway the following day Ron Law contacted me to say the insurance company wouldn't be accepting the claim, and they wanted £170 to replace the thermistor, which i was surprised about. I contacted my insurance company and they said they refused the job because the engineer said my boiler has not been maintained to the manufacturer's guidelines, this is despite me having this done last year. I am currently in the process of getting this evidence to present to the company.
The main issue I have now is that the insurance company will not accept that the engineer they sent has caused further issues to my system. She called the engineer while she was on the phone to me who claimed to her that he had not done anything of the sort and he hadn't caused any additional issue.
Her attitude to me was very brusque to put it politely, and she flatly refused to do anything to rectify the situaiton. She said they would stand by their engineer and would not send anybody to my house to rectify the central heating fault the engineer had introduced. All she could advise me is I need to get my own engineer in to diagnose it, write a report and they would "consider" the claim but still not necessarily resolve my issue.
So I have a severe isssue with this company now. Putting aside the existing fault with the thermistor (Which i have since found is a cheap repair anyway) the company have introduced a new fault and they are refusing point blank to do anything about it.
Do i have any recourse here, or is just going to be my word against theirs?
Regards,
StokeUK
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