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Dear All,
We signed a contract with a service provider, whereby they had authority to debit our account of of the invoiced amount at any time during the period.
The issue we have is that we were contesting a number of items on the invoice, whilst in the midst of contesting, our service provider then proceeded to take the amount owed in several tranches. We were unaware our service provider would do this as we were yet to see a revised statement and the tranches of money that were debited didn't initially add up to amount owed. Due to this our bank took quick action and reversed the payment assuming fraud.
We are still contesting items on the invoice. What I would like to know, is that given there was no mention of what to do in the case of a dispute, in the contract, do the service provider have any right to take legal action against us? As mentioned, items on the invoice are still being contested.
Any thoughts would be greatly appreciated. We are unsure how to proceed given that they want to take legal action and we would like an invoice review.
Many thanks for any help, greatly appreciated.
CC
We signed a contract with a service provider, whereby they had authority to debit our account of of the invoiced amount at any time during the period.
The issue we have is that we were contesting a number of items on the invoice, whilst in the midst of contesting, our service provider then proceeded to take the amount owed in several tranches. We were unaware our service provider would do this as we were yet to see a revised statement and the tranches of money that were debited didn't initially add up to amount owed. Due to this our bank took quick action and reversed the payment assuming fraud.
We are still contesting items on the invoice. What I would like to know, is that given there was no mention of what to do in the case of a dispute, in the contract, do the service provider have any right to take legal action against us? As mentioned, items on the invoice are still being contested.
Any thoughts would be greatly appreciated. We are unsure how to proceed given that they want to take legal action and we would like an invoice review.
Many thanks for any help, greatly appreciated.
CC
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