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Hi, I am hoping someone here may be able to give some advice on an issue I am currently having or even just help me realise my rights so I can proceed with confidence.
Please help
Please help
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Re: New Car despair
I have just bought a brand new VW Amarok in Nov 2015 from a Benfield garage. This is to be used as our family car. We had a back box fitted by the dealer which was done before we accepted the car. On collection of the car we found a scratch which went through to the metal on the door and brought this to the attention of the salesman. He said they would have this rectified within the week and would arrange for it to be booked in. We took the car away only to find that the back box had been fitted wrongly causing leakage into the boot. They have admitted fault and said they will replace it under warranty and are supposedly waiting for a new back box to come in which are on back order. Now 2 month on from the problem being raised we have heard nothing about it.
In the mean time we have found the car is now leaking transmission fluid at a considerable rate deeming the car undrivable and also the heater fans make a loud noise when the temperature is being altered. I have yet to contact the garage about this as they were shut when we found the fault.
I just want to know if I can either a) just return the vehicle as we have paid a lot of money for something that is not without fault or b) demand the dealer gives us a courtesy car while everything is repaired? All completely at their cost? When they took the car in to repair the paint work they said we could have a courtesy car but would have to sign for a £750 excess!!
I would rather just be rid of the vehicle if possible as I am so disappointed with the whole experience. It is on a hire purchase agreement so I don't know what my options are at this time! -
Re: New Car despair
You should be able to return the vehicle, even if it is on HP as it was the garage that sold you the vehicle. You should therefore want a refund on the amount to cover the HP agreement so that you can end your contract. I think [MENTION=39710]des8[/MENTION] might be able to help on drafting a letter, if not I can do one later.If you have a question about the voluntary termination process, please read this guide first, as it should have all the answers you need. Please do not hijack another person's thread as I will not respond to you
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LEGAL DISCLAIMER
Please be aware that this is a public forum and is therefore accessible to anyone. The content I post on this forum is not intended to be legal advice nor does it establish any client-lawyer type relationship between you and me. Therefore any use of my content is at your own risk and I cannot be held responsible in any way. It is always recommended that you seek independent legal advice.Comment
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Re: New Car despair
Hi and welcome.
I believe you still have the right to reject the goods under the Consumer Rights Act 2015.
That act gives you 30 days in which to reject faulty goods outright.
If you request the repair of the goods that 30 day period halts, and recommences when the repair has been effected.
The scratch has not been repaired so on that fault alone .....
When did you discover and report the heater box? within the 30 day period or after?
If it was after the 30 day period, you can still reject the vehicle, but your refund may be subject to a deduction for the reasonable use you have had of the vehicle.
As the vehicle has been purchased under a HP agreement it actually belongs to the finance company and you have rights under Sec 75 of the Consumer Credit Act 1974.
Others on here are better situated to explain that!
Crossed with R0b slow as distracted by other domestic concerns at the mo!Comment
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