Hi
I cancelled my orange phone contract over 2 years ago, and only recently have i noticed that they have been taking the money for the contract for the last 2 years after my 24 month contract had ended. They have taken a total of £637.28, after finally realising that they had been taking this money for over 2 years. The direct debit that was cancelled in October 2014 due to my mum being diagnosed with cancer, they then continued taking the money using a new reference number every month. After ringing them they have offered me £150 compensation, when i said that i will being getting legal help they then said i wouldn't get anything if i went down this route.
Can anyone help please?
I cancelled my orange phone contract over 2 years ago, and only recently have i noticed that they have been taking the money for the contract for the last 2 years after my 24 month contract had ended. They have taken a total of £637.28, after finally realising that they had been taking this money for over 2 years. The direct debit that was cancelled in October 2014 due to my mum being diagnosed with cancer, they then continued taking the money using a new reference number every month. After ringing them they have offered me £150 compensation, when i said that i will being getting legal help they then said i wouldn't get anything if i went down this route.
Can anyone help please?
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