Hello, I am looking for some advice on recovering goods from a sole trader who ceased trading whilst in possession of my goods.
I sent a laptop computer to a repair firm in Blackpool called Simple Repairs last September. They diagnosed the problem and quoted a price for the repair, requiring up front payment for parts specific to my computer.
Repairs were duly completed but 'additional problems' were detected. I declined to have these attended to and requested return of the computer in its current state which the trader agreed to. Return was delayed because the original repair allegedly failed "Quality Control", needing further attention. This was in early October. At the end of October I was notified by email that the firm had ceased trading but that my computer would be returned to me in its current state once recovered from a subcontractor. This is the last I have heard. A letter was ignored and a susequent recorded delivery letter returned as undeliverable.
Blackpool trading standards are aware of the status of the firm but unaware of any recovery issues or processes.
My question is... Is this now a criminal offence, the computer having been stolen? Or is it still a civil matter which I could only pursue through small claims for recovery of the good and the monies paid.
Hoping you can tell me where I stand and the best way to proceed from here.
Thanks.
diydave
I sent a laptop computer to a repair firm in Blackpool called Simple Repairs last September. They diagnosed the problem and quoted a price for the repair, requiring up front payment for parts specific to my computer.
Repairs were duly completed but 'additional problems' were detected. I declined to have these attended to and requested return of the computer in its current state which the trader agreed to. Return was delayed because the original repair allegedly failed "Quality Control", needing further attention. This was in early October. At the end of October I was notified by email that the firm had ceased trading but that my computer would be returned to me in its current state once recovered from a subcontractor. This is the last I have heard. A letter was ignored and a susequent recorded delivery letter returned as undeliverable.
Blackpool trading standards are aware of the status of the firm but unaware of any recovery issues or processes.
My question is... Is this now a criminal offence, the computer having been stolen? Or is it still a civil matter which I could only pursue through small claims for recovery of the good and the monies paid.
Hoping you can tell me where I stand and the best way to proceed from here.
Thanks.
diydave
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