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Premier park ticket

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  • #1

    Premier park ticket

    Hi. Please could I have some advice,

    My son got a ticket sent to him from Premier Park back in February. He entered their car park at 21.54 and left at 23.14. He didn't think he had to pay in that particular carpark at night! Anyhow we appealed the ticket using various stuff from online forums re signage and genuine pre estimate of any loss.
    We heard nothing for 4 weeks and then he got another letter saying the payment was overdue and he needed to pay £100.
    i called them up to ask why they hadn't replied to his appeal and they said they hadn't had it. I pointed out that I had proof of postage and they said to send the original letter in again along with a copy of the proof of postage. I sent this last week and phoned them today to make sure they had received it. Surprise suprise they hadn't received that one either. I called the post office who checked with the relevant delivery offices and they came back and said there was no problem with the PO Box address and the mail should be there.
    i called Premier Park again and said this to them but they maintain they haven't had either letter. I am just about to send a third letter, recorded delivery, with the two original letters and both proof of postage notifications but have they breached any code of practice and can I get the ticket thrown out because of this?
    Any comments/help gratefully received
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  • #2
    Re: Premier park ticket

    Email is best. In the normal run of events a court would presume the letters arrive on the 2nd working day following posting. This is normally rebuttable but saying we never got it is normally not enough. They'd need to convince a court they were not at it by producing evidence of postal issues etc.

    Play their game and email them.

    M1
    • 1 thank

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    • #3
      Re: Premier park ticket

      Could there be a case of mail theft ask the company if they have reported the mail theft to royal mail.
      • 1 thank

      Comment

      • #4
        Re: Premier park ticket

        Originally posted by mystery1 View Post
        Email is best. In the normal run of events a court would presume the letters arrive on the 2nd working day following posting. This is normally rebuttable but saying we never got it is normally not enough. They'd need to convince a court they were not at it by producing evidence of postal issues etc.

        Play their game and email them.

        M1

        I did ask for their email address as it's not listed in their letter but the girl (operative 209!) said that I couldn't email as emails are open to fraud on both sides and the only way to appeal was by letter!

        I also sent an email to BPA complaining about the company but haven't heard anything yet.

        I am sending the copies of the original letters tomorrow. Is there anything I can add along the lines of them not playing ball and that they should throw the claim out?

        Comment

        • #5
          Re: Premier park ticket

          Originally posted by seduraed View Post
          Could there be a case of mail theft ask the company if they have reported the mail theft to royal mail.
          I could put this into my letter tomorrow because as I said back to Mystery1, the company don't have an email address! I wonder why?

          Comment

          • #6
            Re: Premier park ticket

            admin@premierpark.co.uk

            Due to your on going postal mail issues .......

            M1

            Comment

            • #7
              Re: Premier park ticket

              Originally posted by mystery1 View Post
              Email is best. In the normal run of events a court would presume the letters arrive on the 2nd working day following posting. This is normally rebuttable but saying we never got it is normally not enough. They'd need to convince a court they were not at it by producing evidence of postal issues etc.

              Play their game and email them.

              M1
              Originally posted by Bonappetit View Post
              I did ask for their email address as it's not listed in their letter but the girl (operative 209!) said that I couldn't email as emails are open to fraud on both sides and the only way to appeal was by letter!

              I also sent an email to BPA complaining about the company but haven't heard anything yet.

              I am sending the copies of the original letters tomorrow. Is there anything I can add along the lines of them not playing ball and that they should throw the claim out?
              Originally posted by Bonappetit View Post
              I could put this into my letter tomorrow because as I said back to Mystery1, the company don't have an email address! I wonder why?
              Try this one - admin@premierpark.co.uk
              (from here - http://www.premierpark.co.uk/contacts/)
              Contact info


              To contact us please use our contact details below, or complete our contact form.
              Office hours 9.00 am – 5.00 pm Monday to Friday.
              For call outs please call and leave a message which will then be passed on to the nearest operative (You will not receive a call back).
              Head Office
              Premier Park Ltd
              PO Box 624
              Exeter
              Devon
              EX1 9JGPCN Enquires: 0871 231 9907
              Tel : 0845 077 2873
              Fax : 0845 017 0807
              Email : admin@premierpark.co.uk
              Report a vehicile online: Coming Soon.
              To pay your PCN please go to pcnpayments.com
              If you have lost your PCN please call 0871 231 9907 or email admin@premierpark.co.uk
              Premier Park Limited registered in England and Wales (No. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR
              Debt is like any other trap, easy enough to get into, but hard enough to get out of.

              It doesn't matter where your journey begins, so long as you begin it...

              recte agens confido

              ~~~~~

              Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

              I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
              But please include a link to your thread so I know who you are.

              Specialist advice can be sought via our sister site JustBeagle
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              • #8
                Re: Premier park ticket

                Thanks for that. They certainly don't advertise the email on their letter anywhere and after the conversation with the operative about having no email to send to, I never thought to look them up online......unlike me! I just took her at her word.

                Email it is then.
                • 1 thank

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                • #9
                  Re: Premier park ticket

                  Originally posted by Bonappetit View Post
                  Thanks for that. They certainly don't advertise the email on their letter anywhere and after the conversation with the operative about having no email to send to, I never thought to look them up online......unlike me! I just took her at her word.

                  Email it is then.
                  always worth a try (and they can't say they've not got it then :lol
                  Debt is like any other trap, easy enough to get into, but hard enough to get out of.

                  It doesn't matter where your journey begins, so long as you begin it...

                  recte agens confido

                  ~~~~~

                  Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

                  I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
                  But please include a link to your thread so I know who you are.

                  Specialist advice can be sought via our sister site JustBeagle

                  Comment

                  • #10
                    Re: Premier park ticket

                    dont forget to set a read receipt so that you can see when it gets opened
                    • 1 thank

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