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My name is "Mad", I'm using this Alias because some people I know do not currently know the situation behind what has happened to me. And I'm a little paranoid about online identities. Before I begin, I'll let you know why I have hidden my name - I borrowed money from friends and family to help get my business off the ground... You'll see why it's a bad thing when you read below.
I'll cut right to the chase, I was buying up assets so I could start my own company as a web designer / graphic designer. But everything went south when I purchased a copy of Adobe Suite CS6 for £1,199. I thought it was a fair price, considering I'd used the previous version and I was familiar with it. Plus I wanted legit software for a company, in case of inspection or questioning etc. So I paid. No questions asked. Throughout the day I continued to purchase some more items from the same company, another £359.99 was spent for a laptop computer.
6 days later - and even though I'd paid £44.99 for "Next Day" delivery, I was still without my items... I was a little worried. So I decided to phone them, and so after 30 minutes on hold and not one single person ever knowing about this "company" I finally get through to a man named Richard. He says that he is the owner of the company, and he was in a tight spot with my software. He told me this - I'll quote as best I can -
So I thought, okay - Perhaps it's in my inbox, but just as quick as I'd opened my computer - I realized that couldn't be true. I'd never made an account because they didn't have a "Register" button on the top of the page... After 20 minutes of me saying I was prepared to take this to legal, he finally decided to give me an activation code. Followed by an apologetic approach telling me that the Laptop would not be delivered because they didn't have it in stock - despite the website saying they had 82 in stock. He refunded me there and then, and the full value came back within a couple of days. But the nightmare was just beginning...
I'd tried the activation code he gave me, and he had told me that it would take 24 hours before he could "activate" the code for use. When I finally attempted to use the code, I got an error... One that made me want to cry...
"This code is not a valid product key" of sorts. I got back on the phone, and told him that the code did not work - he re-read the code to me again, this time with a 1 instead of an I. I accepted and tried again, failure... Annoyed, I demanded he refund me the value of £1,199 to my account as I had paid for an item I had not received and that the item was not working...
To which he responded. "Didn't you know the Sales of Goods Act does not cover Software? I'm not helping you here. Goodbye!" and hung up the phone! I almost cried... I demanded more information. I called back, and got through to a new voice - "Sarah" I'll call her, as she would not disclose her name and refused profusely to give me any information about herself, such as her name, her employed job title etc. She'd told me that "In order to receive a refund, I need to return the product in its original unopened packaging"... This is insane? I hadn't received any physical product - I told her this. To which she responded "We sent you the product on the day of purchase. How do you have access to the serial number, if you have not received it? Please confirm your address" etc. So I did. After 20 minutes on the phone, I started to well up - I'd realized my future as a self employed web designer / graphic designer was already over...
She told me to call her back within 24 hours if the product did not work... It has already been 72 since I've not been able to use my phone. I will be calling her back tomorrow, but I'm really upset now. Is there any legal standing for me here? I didn't get the product in physical form, I was only refunded for the laptop, which never existed... And they're refusing to give me back my money for £1,199 Adobe - when I never even got the product! They insist that I return it, or I do not get a refund! How can I?!
Please help me.
I'll cut right to the chase, I was buying up assets so I could start my own company as a web designer / graphic designer. But everything went south when I purchased a copy of Adobe Suite CS6 for £1,199. I thought it was a fair price, considering I'd used the previous version and I was familiar with it. Plus I wanted legit software for a company, in case of inspection or questioning etc. So I paid. No questions asked. Throughout the day I continued to purchase some more items from the same company, another £359.99 was spent for a laptop computer.
6 days later - and even though I'd paid £44.99 for "Next Day" delivery, I was still without my items... I was a little worried. So I decided to phone them, and so after 30 minutes on hold and not one single person ever knowing about this "company" I finally get through to a man named Richard. He says that he is the owner of the company, and he was in a tight spot with my software. He told me this - I'll quote as best I can -
We have the software you purchased, but because you purchased and paid for online, you'll only be given the code... But the code will only work on the Email address you used when you registered an account with us.
I'd tried the activation code he gave me, and he had told me that it would take 24 hours before he could "activate" the code for use. When I finally attempted to use the code, I got an error... One that made me want to cry...
"This code is not a valid product key" of sorts. I got back on the phone, and told him that the code did not work - he re-read the code to me again, this time with a 1 instead of an I. I accepted and tried again, failure... Annoyed, I demanded he refund me the value of £1,199 to my account as I had paid for an item I had not received and that the item was not working...
To which he responded. "Didn't you know the Sales of Goods Act does not cover Software? I'm not helping you here. Goodbye!" and hung up the phone! I almost cried... I demanded more information. I called back, and got through to a new voice - "Sarah" I'll call her, as she would not disclose her name and refused profusely to give me any information about herself, such as her name, her employed job title etc. She'd told me that "In order to receive a refund, I need to return the product in its original unopened packaging"... This is insane? I hadn't received any physical product - I told her this. To which she responded "We sent you the product on the day of purchase. How do you have access to the serial number, if you have not received it? Please confirm your address" etc. So I did. After 20 minutes on the phone, I started to well up - I'd realized my future as a self employed web designer / graphic designer was already over...
She told me to call her back within 24 hours if the product did not work... It has already been 72 since I've not been able to use my phone. I will be calling her back tomorrow, but I'm really upset now. Is there any legal standing for me here? I didn't get the product in physical form, I was only refunded for the laptop, which never existed... And they're refusing to give me back my money for £1,199 Adobe - when I never even got the product! They insist that I return it, or I do not get a refund! How can I?!
Please help me.
) - link to the product ordered would be interesting too.
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