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Hi everyone
I have a question to ask about ppi claim groups can you dispute the payment to the company?
Obviously I signed a contract to give them the go ahead to look into my claim, this was in march of last year. In November I emailed them asking for an update as I hadnt heard anything I was told they chased it up and the lender had requested more time so were geven an additional 7 days. I emailed again a few weeks later and was told it had been given to their fos team. In January I emailed to say I was thinking of backing out of claim due to the length of time it had taken and between January and march a few messages went between us with them saying Id be charged a feeetc if I did this. Then in May I had a look on the site at my account and it was thanking me for accepting an offer which I hadnt received so I phoned them. Apparently an offer had been made in September. Surely if they had been chasing the lender up like they said and getting in touch with FOS they would have found this out. I have contacted the lender today and they agreed the offer was made in september of last year and would resend the offer out to me. The group want 39% of the claim can I dispute this and offer less or not as it doesnt seem that were doing what they said they were?
Thanks
Jules
Obviously I signed a contract to give them the go ahead to look into my claim, this was in march of last year. In November I emailed them asking for an update as I hadnt heard anything I was told they chased it up and the lender had requested more time so were geven an additional 7 days. I emailed again a few weeks later and was told it had been given to their fos team. In January I emailed to say I was thinking of backing out of claim due to the length of time it had taken and between January and march a few messages went between us with them saying Id be charged a feeetc if I did this. Then in May I had a look on the site at my account and it was thanking me for accepting an offer which I hadnt received so I phoned them. Apparently an offer had been made in September. Surely if they had been chasing the lender up like they said and getting in touch with FOS they would have found this out. I have contacted the lender today and they agreed the offer was made in september of last year and would resend the offer out to me. The group want 39% of the claim can I dispute this and offer less or not as it doesnt seem that were doing what they said they were?
Thanks
Jules
to LegalBeagles,,,someone will pop along to help you x
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