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Hi,
I am new to this site so hello and I would appreciate your help on my problem....
My partner and I signed up for a new boiler last year with British Gas. We required a new boiler straight away as ours had been condemned and was leaking so it had to be switched off. We have two young children so were desperate to have the hot water back on so we signed on the dotted line within the hour on a promise they would get us up and running again.
We paid £2k upfront and I said we could put the rest on a 0% apr credit card (we are both professional working people and have a very good credit rating). The sales guy said there was no need to do this as they have 0% apr so he would take care of it. He said it would take 4 years to pay back (I think you know whats coming..)
A year later, just last weekend we received a letter showing statement of arrears... Overall amount we should owe is £2280.07 minus any payments made. We apparently owe a whooping £3856.88. The finance company have added a credit charge upfront at 19.9% Apr and this means we are paying an additional £2075.45 for the privilege of finance.
I have given British Gas the opportunity to remedy this, this week and I have had the run around from the Regional Sale Manager so I have contacted Citizens Advice to document before going to Trading Standards. They have advised me to put my complaint in writing to British Gas and this is covered by Mis-Representation Act 1976 which may go to court. They also said its basically our word against his.
To be honest I am rather nervous about going to court. I have never sued anyone before but cannot believe the Sales Rep has conned us like this. We feel extremely stupid and that he has taken advantage of our urgent need for their services.
Can I ask if you have any further advise on this of how we proceed. And also what to do to prepare to go to court. We cannot afford to lose but we are of the opinion they can't take what we haven't got.
Hope you can help me.
Kind Regards
Lynsey
I am new to this site so hello and I would appreciate your help on my problem....
My partner and I signed up for a new boiler last year with British Gas. We required a new boiler straight away as ours had been condemned and was leaking so it had to be switched off. We have two young children so were desperate to have the hot water back on so we signed on the dotted line within the hour on a promise they would get us up and running again.
We paid £2k upfront and I said we could put the rest on a 0% apr credit card (we are both professional working people and have a very good credit rating). The sales guy said there was no need to do this as they have 0% apr so he would take care of it. He said it would take 4 years to pay back (I think you know whats coming..)
A year later, just last weekend we received a letter showing statement of arrears... Overall amount we should owe is £2280.07 minus any payments made. We apparently owe a whooping £3856.88. The finance company have added a credit charge upfront at 19.9% Apr and this means we are paying an additional £2075.45 for the privilege of finance.
I have given British Gas the opportunity to remedy this, this week and I have had the run around from the Regional Sale Manager so I have contacted Citizens Advice to document before going to Trading Standards. They have advised me to put my complaint in writing to British Gas and this is covered by Mis-Representation Act 1976 which may go to court. They also said its basically our word against his.
To be honest I am rather nervous about going to court. I have never sued anyone before but cannot believe the Sales Rep has conned us like this. We feel extremely stupid and that he has taken advantage of our urgent need for their services.
Can I ask if you have any further advise on this of how we proceed. And also what to do to prepare to go to court. We cannot afford to lose but we are of the opinion they can't take what we haven't got.
Hope you can help me.
Kind Regards
Lynsey
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