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Lifestyle Cliams
Hi New user here really in need of advice. I was contacted by lifestyle claims, i paid the 356.98 having been assured that i would not loose this as it would be incorporated into their 30% fee if i was successful. I rechecked this with the salesman, i waited for my pack which arrived with a checklist to send back. I got on with life, they called me several times requesting i send back my authorisation documents, which i did not have. They insisted i did. 2 days after this call these documents came. I signed. I was again contacted and told that my claim was worth over £2000 therefore they requested £719 because they needed to pass my claim to their solicitor. I paid.
I then changed my mind and requested the money back the next working day , they told me to send some vouchers back first. I never received any vouchers after a month of waiting, FOOLISHLY. I made contact and demanded the money back asap. I was told this would be paid in 30 days. They did pay 30 days later. I was made an offer from the bank and received an invoice for over £542. Within the invoice was a threat to settle within 14 days of my bank paying me or i would face penalties.
I have taken advice and contacted Lifestyle Claims and outlined my objections as i feel they mis led me. Also i feel that i had been left financially vulnerable due to them taking 60 days to repay the £719. I have paid interest for 2 months on this and need to transfer my credit card to reduce the costs i paid. for this i paid a fee.
I have been told that the £356 is not part of their 30% fee and this had been laid down in their terms and conditions. So effectively in return for their work they would be taking over 50% of my compensation. I would never have agreed to this.
But appearently it is within their written terms and conditions. I have offerred them £145 in lieu of what i have already paid. I have no objection to the 30%.
They have now told me to pay the full invoice to avoid debt proceedings.
All advice is welcome.
I then changed my mind and requested the money back the next working day , they told me to send some vouchers back first. I never received any vouchers after a month of waiting, FOOLISHLY. I made contact and demanded the money back asap. I was told this would be paid in 30 days. They did pay 30 days later. I was made an offer from the bank and received an invoice for over £542. Within the invoice was a threat to settle within 14 days of my bank paying me or i would face penalties.
I have taken advice and contacted Lifestyle Claims and outlined my objections as i feel they mis led me. Also i feel that i had been left financially vulnerable due to them taking 60 days to repay the £719. I have paid interest for 2 months on this and need to transfer my credit card to reduce the costs i paid. for this i paid a fee.
I have been told that the £356 is not part of their 30% fee and this had been laid down in their terms and conditions. So effectively in return for their work they would be taking over 50% of my compensation. I would never have agreed to this.
But appearently it is within their written terms and conditions. I have offerred them £145 in lieu of what i have already paid. I have no objection to the 30%.
They have now told me to pay the full invoice to avoid debt proceedings.
All advice is welcome.
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