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Verification Letter
Hi
My father received a letter today from Buchanan Clark & Wells who are working for Aktiv Kapital UK Limited. The letter is headed "Verification Letter" saying they are trying to contact a person of my father's name "with regards to a private matter." It then says they has been instructed to contact the recipient by Aktiv and asks that he contacts them to discuss further.
My mum opened the letter and phoned them up as she had no idea what it was about but they refused to speak to her as it's not concerning her. She spoke to me and handed me the letter and I said I will deal with it (they are both retired).
I have had dealings with Aktiv myself in the past saying I owed money which I didn't and after researching them I responded in writing and that was the end of it.
However at the moment this initial letter just asks for dad to get in touch and does not detail why - so I cannot really send the usual template. In addition my dad suffers from a long term, debilitating disease and has done for almost 17 years which requires 24 hour total care. He cannot understand, communicate or care for himself at all so he cannot ring them or write to them.
I would really appreciate some advice as to the best way to respond to this letter.
Thanks.
My father received a letter today from Buchanan Clark & Wells who are working for Aktiv Kapital UK Limited. The letter is headed "Verification Letter" saying they are trying to contact a person of my father's name "with regards to a private matter." It then says they has been instructed to contact the recipient by Aktiv and asks that he contacts them to discuss further.
My mum opened the letter and phoned them up as she had no idea what it was about but they refused to speak to her as it's not concerning her. She spoke to me and handed me the letter and I said I will deal with it (they are both retired).
I have had dealings with Aktiv myself in the past saying I owed money which I didn't and after researching them I responded in writing and that was the end of it.
However at the moment this initial letter just asks for dad to get in touch and does not detail why - so I cannot really send the usual template. In addition my dad suffers from a long term, debilitating disease and has done for almost 17 years which requires 24 hour total care. He cannot understand, communicate or care for himself at all so he cannot ring them or write to them.
I would really appreciate some advice as to the best way to respond to this letter.
Thanks.
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