RLP civil recovery specialists

[Abbi2513]

I am interested in my consumer rights against RLP. I have been accused of committing a wrongful act in Superdrug, Yeovil.
At the time the police were involved, and I had no way out apart from paying an £80 fine.
I have paid the fine and I was assured that no further action would be taken against me, yet I have recieved a letter for a claim of £137.50 from RLP civil recovery specialists.
I am not sure where to go from here as the police have already been involved and dealt with the matter yet Superdrug wish to take this further.
I have already paid a fine which has already affected me as I am 17 Years of age and am currently looking for a job and claiming income support. They have no proof of me committing a wrongful act apart from me agreeing to pay an £80 fine.
The letter I have recieved also says that the basic personal information they hold may be used in accordance with the data protection act and is held on a national database of civil recovery incidents and is available to companies with a legitimate interest to screen an individuals intergrity in relation to employment decisions.

I think this is unfair as I have already paid a fine and it was dealt by with the police. The wrongful act I was accused of was a genuine mistake, as soon as I realised it I said I would pay for it but they would not accept it. I do not believe they have any proof, all it was was the sercurity guards word against mine.

I feel threatened by the letter, I had to save up to afford to pay off the £80 fine let alone one almost double. I have no criminal record and have never been involved with the police before, I think the fine is over exaggerated for such a small mistake which they classed as petty crime.

I am not really sure where to go from here........

[TUTTSI]

Re: RLP civil recovery specialists

Hi Abbi

Welcome to Legal Beagles.

I have sent this morning a PM to Righty he has been involved with RLP and he would be the best person to advise.

I am sure he will pop in very soon and give you some guidance.

Tuttsi

[righty]

Re: RLP civil recovery specialists

Abbi I understand you have already been offered help which for your own reasons have declined. My advice is as civil recovery is well known to them that you visit your local CAB who I know can help you

Please note the police issuing an £80 FPN does NOT negate the retailers civil entitlement to seek payment for their costs/losses AND as far as RLP are concerned agreeing to the FPN is itself seen as an admission of guilt

[girly08]

Re: RLP civil recovery specialists

hi, i am having the same issue with superdrug. i got stopped walking out the store &they asked me where an item was, i had completly forgotten i had it &was a genuine mistake, which i told them at the time.
i was then taken into the office with the undercover security and a member of staff who told me they were doing me a favour by not involving the police & i'd be better off paying the money now or it would cost me more in the long run. i felt pressured to agree to their demands and was forced to hand over personal details such as name address national insurance number and car registration number. i was threatened that if i ignored the claim then my car would be taken by bailiffs and personal belonings from parents house where i still live.
i have since had a letter from them asking for the money &stating that they had 'removed the permission for me to enter any superdrug store for the rest of my life'. To which i replied a letter as advised on here. i asked them for any proof they had that i'd intended to steal.
they have replied asking for a £10 fee to see any evidence they hold and told me i have commited an act of conversion and trespass.

i have been to citizens advice and they suggested i spoke to a solicitor who then told me that i would spend more money fighting the case than if i just paid the fine. however i am worried that if i pay the fine i will end up with this on my data protection record.. can you give me any advice in what to do next? i can not afford the fine and i am worried this will affect my future records. the fine currently stands at £87.50.

[righty]

Re: RLP civil recovery specialists

hi, i am having the same issue with superdrug. i got stopped walking out the store &they asked me where an item was, i had completly forgotten i had it &was a genuine mistake, which i told them at the time.
i was then taken into the office with the undercover security and a member of staff who told me they were doing me a favour by not involving the police & i'd be better off paying the money now or it would cost me more in the long run. i felt pressured to agree to their demands and was forced to hand over personal details such as name address national insurance number and car registration number. i was threatened that if i ignored the claim then my car would be taken by bailiffs and personal belonings from parents house where i still live.
i have since had a letter from them asking for the money &stating that they had 'removed the permission for me to enter any superdrug store for the rest of my life'. To which i replied a letter as advised on here. i asked them for any proof they had that i'd intended to steal.
they have replied asking for a £10 fee to see any evidence they hold and told me i have commited an act of conversion and trespass.

i have been to citizens advice and they suggested i spoke to a solicitor who then told me that i would spend more money fighting the case than if i just paid the fine. however i am worried that if i pay the fine i will end up with this on my data protection record.. can you give me any advice in what to do next? i can not afford the fine and i am worried this will affect my future records. the fine currently stands at £87.50.

I don't know where to start but their claims are all nonsense suffice to say you will not be visited by bailiffs nor are they entitled to demand £10 You are not making a DPA request you are demanding that they provide the evidence for which no payment is required. Also they are trying to use the term 'conversion' in a civil context when in fact they have accused you of a criminal offence namely theft describing you in internal documentation as an 'offender' & 'thief' as recently revealed in court in another matter

Please PM me

[Sunshine123]

Re: RLP civil recovery specialists

Hello,

I've also had a similar incident occur to me at Superdrug very recently. Again, was a genuine mistake, but they wasn't interested any excuses. For one thing, if I really was a 'thieve', I wouldn't walk out with an item in my hand (in plain sight), i'd at least hide it properly!

Regardless, I understand that I now have to pay the fine to my frustration (I have yet to receive this letter), but my only concern is the aftermath as I'm very worried this will come back to haunt me. If someone can clear this up I would be very grateful. The security guard in question made me feel extremely small, and he wasn't clear however on how far this dispute will go once the fine is payed.

After the 'fine' is payed, will this count as a criminal offense? Meaning, will it effect future job prospects? I'm a university graduate and this is the last thing I need right now! After I left Superdrug I nearly had an emotional breakdown; over a £2 item that I accidentally walked out with!! I don't have any previous offenses with Superdrug/in life generally, so I was bemused by the whole situation!

Again, if someone can please clear this out I'll be extremely grateful.

[righty]

Re: RLP civil recovery specialists

Hello,

I've also had a similar incident occur to me at Superdrug very recently. Again, was a genuine mistake, but they wasn't interested any excuses. For one thing, if I really was a 'thieve', I wouldn't walk out with an item in my hand (in plain sight), i'd at least hide it properly!

Regardless, I understand that I now have to pay the fine to my frustration (I have yet to receive this letter), but my only concern is the aftermath as I'm very worried this will come back to haunt me. If someone can clear this up I would be very grateful. The security guard in question made me feel extremely small, and he wasn't clear however on how far this dispute will go once the fine is payed.

After the 'fine' is payed, will this count as a criminal offense? Meaning, will it effect future job prospects? I'm a university graduate and this is the last thing I need right now! After I left Superdrug I nearly had an emotional breakdown; over a £2 item that I accidentally walked out with!! I don't have any previous offenses with Superdrug/in life generally, so I was bemused by the whole situation!

Again, if someone can please clear this out I'll be extremely grateful.

1st of all there is no 'fine' to pay its an unlawful demand for payment & when you do get 'the letter' come back for advice on how to respond........ Incidentally they see payment as an admission of guilt and the only way to defeat them is to take the fight to them:tinysmile_aha_t: about which more later

[Sunshine123]

Re: RLP civil recovery specialists

Thank you for responding. I really appreciate it.

From reading other threads online/similar indents - it seems paying up front is the best/easier way to end this. I do understand what you're saying, and I agree with you completely, but I don't want this dispute dragged out any longer as paying for solicitor fee's regarding a item worth £2 is ridiculous. I just want to forget about it and move on, so all I want to know if this will effect me in the fututre after the fine is paid. Because if it will - then I will then look into finding a solicitor.

[righty]

Re: RLP civil recovery specialists

Paying upfront won't stop them placing your name on their database which is available to any client (employer, retailer, lender etc) wishing to screen applicants In fact it WILL compound the fact in that they see payment as an addmission of guilt

[Firedragon]

So should a person avoid paying ? Or appeal or challenge? How? Also, what assurances can a person has that even if it pays that no other action will be taken ? How can a person know what they may be preparing to do ?

[ostell]

You should not be paying RLP or DWF for an alleged loss. There has been no loss.

[MIKE770]

correct Ostell they are getting harassment do not pay them you owe them nothing

[Firedragon]

Righty- I see that you mentioned that RLP may put people’s names on database and that various organisations can screen that ( for various purposes)? Is there any way say for GDPR purposes that an individual can request that this is deleted ?

[des8]

I thought that data base nonsense (Ciresco?) had been squashed years ago

[MIKE770]

I thought that data base nonsense (Ciresco?) had been squashed years ago

it was ????