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I am currently having a huge disagreement with the manufacturer of my car; it is currently in the local franchise awaiting a very serious repair.
The car is 6 years old and has suffered a major electrical failure caused by a flaw in its original design, it now needs a full re-wire and is going to cost me nearly £1600, I have been told by the franchise that the Factory will as a goodwill gesture pay 50% as they are aware that this part fails on certain vehicles and that the component has been modified so that it will not fail again.
I asked the manufacturer, for the rationale behind that as they are aware that there is a problem and that’s why they will contribute 50%, (oh yeah 50% ex the VAT which I think is unfair as I a consumer not a registered company so I cannot claim it back ) and they have said this is because the car is 72 months old, and has not been serviced all its life via a franchise, on my manufacturers website under their FAQ, it does say it does not have to be serviced by one of their franchises and the part that has failed is a non serviceable part. My Manufacturer is part of a huge group that currently has 4 vehicle brands working under its umbrella and other models within the group under a different manufacturing badge suffer the same issue and not just in the UK. They still say that I have showed no brand loyalty as I chose to service the car elsewhere, regardless that every major part that has needed replacing has been replaced via the franchise when it could have been done elsewhere at a fraction of the cost.
The only answer they can give me is it needs to be serviced by a franchise!! Which is unfair when the part is not a serviceable part, is there anything I can do to make them pay as I have spent £650 so far replacing parts that have gone faulty due to this loom failing or that the original design was in fact flawed
Thank you
Sazelle
The car is 6 years old and has suffered a major electrical failure caused by a flaw in its original design, it now needs a full re-wire and is going to cost me nearly £1600, I have been told by the franchise that the Factory will as a goodwill gesture pay 50% as they are aware that this part fails on certain vehicles and that the component has been modified so that it will not fail again.
I asked the manufacturer, for the rationale behind that as they are aware that there is a problem and that’s why they will contribute 50%, (oh yeah 50% ex the VAT which I think is unfair as I a consumer not a registered company so I cannot claim it back ) and they have said this is because the car is 72 months old, and has not been serviced all its life via a franchise, on my manufacturers website under their FAQ, it does say it does not have to be serviced by one of their franchises and the part that has failed is a non serviceable part. My Manufacturer is part of a huge group that currently has 4 vehicle brands working under its umbrella and other models within the group under a different manufacturing badge suffer the same issue and not just in the UK. They still say that I have showed no brand loyalty as I chose to service the car elsewhere, regardless that every major part that has needed replacing has been replaced via the franchise when it could have been done elsewhere at a fraction of the cost.
The only answer they can give me is it needs to be serviced by a franchise!! Which is unfair when the part is not a serviceable part, is there anything I can do to make them pay as I have spent £650 so far replacing parts that have gone faulty due to this loom failing or that the original design was in fact flawed
Thank you
Sazelle
