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This is a good one!
Signed our cars up for Autopay on TfL ULEZ site last year when it all started. In December 2023 the MOT on one of the cars listed expired and so we removed the battery on it, declared SORN for it, and parked it on the driveway under covers. Mistakenly we thought that since it did not move there would be no ULEZ charges, and we trusted TfL to be honest and accurate about this! :-) :-)
We left the Autopay system to "do it's thing" and have had several charges for one of the other non compliant cars, then fairly recently we noticed that the car SORNed had been charged TWICE for ULEZ, £25 total. 21 June 2024 and 17 Feb 2024. It has never left the driveway since December 2023.
JUNE 2024
After trying for far too long we found our way to the hidden arrow button to reveal the TfL "evidence" photographs for the June occasion. Many attempts to get the photographs to show, and claimed "Something went wrong" TfL website statements, and we finally got the June pictures to show.
4 pictures of their evidence for this charge show a photograph of a totally different model / colour of car with an incomplete numberplate "A123 AB?" showing. ? being the last letter of the plate which was half obscured by another car roof.
Picture 5 shows this different model / colour of car, a complete numberplate picture with all letters visible "A123 ABC"...and ironically in the top left corner of the photograph they quote the numberplate of our SORNed car "A123 ABD" as the item generating the charge. Cross checking evidence you supply is a wonderful thing!
We have contested this charge, and TBH they would really have to be stupid to refuse issuing a refund given the Photograph 5 evidence they supplied as the reason for the charge. Ironically the other different car is compliant ! I have screenshot the evidence photographs in case we cannot access them again.
FEBRUARY 2024
We have never been able to access the evidence photographs for this charging occasion, constant website "Something went wrong" messages. If you cannot access the photographs then you cannot hit the button to demand an investigation as to why the charge being generated on a SORNed car. Odd that it is OK to generate a charge based on inaccurate evidence, then conveniently delete this evidence without us ever being able to access it.
Obviously if TfL admit the June charge was incorrectly applied and refund, then there is also some leverage against the Feb one and the possibility that the charge was also wrongly applied then too - especially since the car was SORN and undriveable at the time.
Today we received a letter saying that the June charge is under investigation, but TfL delete photographs after 90 days and (since we did not access the February photographs before 17 May 2024) they have been deleted - as per the "User Agreement".
Any ideas on a way forward appreciated. I guess that the answer regarding June is a pivotal point?
Signed our cars up for Autopay on TfL ULEZ site last year when it all started. In December 2023 the MOT on one of the cars listed expired and so we removed the battery on it, declared SORN for it, and parked it on the driveway under covers. Mistakenly we thought that since it did not move there would be no ULEZ charges, and we trusted TfL to be honest and accurate about this! :-) :-)
We left the Autopay system to "do it's thing" and have had several charges for one of the other non compliant cars, then fairly recently we noticed that the car SORNed had been charged TWICE for ULEZ, £25 total. 21 June 2024 and 17 Feb 2024. It has never left the driveway since December 2023.
JUNE 2024
After trying for far too long we found our way to the hidden arrow button to reveal the TfL "evidence" photographs for the June occasion. Many attempts to get the photographs to show, and claimed "Something went wrong" TfL website statements, and we finally got the June pictures to show.
4 pictures of their evidence for this charge show a photograph of a totally different model / colour of car with an incomplete numberplate "A123 AB?" showing. ? being the last letter of the plate which was half obscured by another car roof.
Picture 5 shows this different model / colour of car, a complete numberplate picture with all letters visible "A123 ABC"...and ironically in the top left corner of the photograph they quote the numberplate of our SORNed car "A123 ABD" as the item generating the charge. Cross checking evidence you supply is a wonderful thing!
We have contested this charge, and TBH they would really have to be stupid to refuse issuing a refund given the Photograph 5 evidence they supplied as the reason for the charge. Ironically the other different car is compliant ! I have screenshot the evidence photographs in case we cannot access them again.
FEBRUARY 2024
We have never been able to access the evidence photographs for this charging occasion, constant website "Something went wrong" messages. If you cannot access the photographs then you cannot hit the button to demand an investigation as to why the charge being generated on a SORNed car. Odd that it is OK to generate a charge based on inaccurate evidence, then conveniently delete this evidence without us ever being able to access it.
Obviously if TfL admit the June charge was incorrectly applied and refund, then there is also some leverage against the Feb one and the possibility that the charge was also wrongly applied then too - especially since the car was SORN and undriveable at the time.
Today we received a letter saying that the June charge is under investigation, but TfL delete photographs after 90 days and (since we did not access the February photographs before 17 May 2024) they have been deleted - as per the "User Agreement".
Any ideas on a way forward appreciated. I guess that the answer regarding June is a pivotal point?
congratulations
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