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A few weeks ago I bought some shoes on Very. They arrived in the wrong size. I used their returns process and sent them back via a tracked service. They were received 10 days ago.
As they don't seem to have an exchange policy, only refunds, I immediately placed an order for the right size. I paid. My order confirmation arrived and seemed to indicate the wrong size ordered, so I cancelled the order and immediately placed another, thinking it might have been me. The order confirmation said the same 'wrong size', so I cancelled again.
Stupidly, I placed another order for what I thought was for the right size, only to receive an order confirmation for yet another wrong size. On this occasion I couldn't cancel the order and had to wait for it to be dispatched and I've literally just sent them back.
The customer service agent I spoke to didn't know when my refunds would be processed. I was just told "in due course" which I find wholly unacceptable. I have spent over £261 which needs to be refunded. Apparently the issue was caused by my actual size being out of stock, so I was allocated the next available size, which I find totally ludicrous.
They conveniently have no email address to speak of in terms of customer complaints. Just an automated chat bot and a customer service number. The agents just aren't interested. I feel like I'm going in circles trying to get my money back.
Any ideas as to how I can move this along? Surely Trading Standards would have something to say about their business model / practices.
As they don't seem to have an exchange policy, only refunds, I immediately placed an order for the right size. I paid. My order confirmation arrived and seemed to indicate the wrong size ordered, so I cancelled the order and immediately placed another, thinking it might have been me. The order confirmation said the same 'wrong size', so I cancelled again.
Stupidly, I placed another order for what I thought was for the right size, only to receive an order confirmation for yet another wrong size. On this occasion I couldn't cancel the order and had to wait for it to be dispatched and I've literally just sent them back.
The customer service agent I spoke to didn't know when my refunds would be processed. I was just told "in due course" which I find wholly unacceptable. I have spent over £261 which needs to be refunded. Apparently the issue was caused by my actual size being out of stock, so I was allocated the next available size, which I find totally ludicrous.
They conveniently have no email address to speak of in terms of customer complaints. Just an automated chat bot and a customer service number. The agents just aren't interested. I feel like I'm going in circles trying to get my money back.
Any ideas as to how I can move this along? Surely Trading Standards would have something to say about their business model / practices.
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