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Hi, I bought flights via booking.com that were subsequently cancelled by the airline. Booking.com have said that they will refund me, but that was two months ago. They say they have made the refund to the original payment card, but the bank has absolutely no record of this. Booking.com are unwilling/unable to provide any payment reference to prove the money has been refunded. When I follow up now, (every few days) they just advise me to be patient. It’s a refund of well over £1k, so not something I want to lose. Do I have any sensible options? Thanks in advance!
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how did you pay? If you paid by credit card make a claim on the card company under s75 Consumer Credit Act 1974..Lawyer (solicitor) - retired from practice, now supervising solicitor in a university law clinic. I do not advise by private message.
Litigants in Person should download and read the Judiciary's handbook for litigants in person: https://www.judiciary.uk/wp-content/..._in_Person.pdf -
Thank you - I did pay via credit card, but over six months ago. Speaking to the card company, this is too long ago for them to be able to help.Originally posted by atticus View PostComment
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Don't speak, write. The limitation period for s75 claims is 6 years: you could take the card company to court, so don't let them fob you off.Lawyer (solicitor) - retired from practice, now supervising solicitor in a university law clinic. I do not advise by private message.
Litigants in Person should download and read the Judiciary's handbook for litigants in person: https://www.judiciary.uk/wp-content/..._in_Person.pdfComment
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If you want information from Booking.com, send them a SAR, make sure you get Proof of Postage.
https://legalbeagles.info/library/gu...ccess-request/
If they are giving you the 'runaround', you can also complain to the CEO.
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Thanks, yes I did look at that subsequently, however, then the problem seems to be that because booking.com is not the actual service provider, just the middle man, the s75 claim does not work.Originally posted by atticus View PostComment
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Great, thank you. I will have to try that. I'm now in the position where the travel insurance company won't do anything until the refund is received - it's catch 22! or something like that. (I'm trying to claim on travel insurance for the additional amount I had to pay for the vastly more expensive replacement flights, not the flights I'm in theory getting refunded).Originally posted by echat11 View PostComment
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Write a Formal Letter of Complaint, mark it as such. Explain what's happened, why it's caused you stress etc, and what you want them to do about it.
Glenn Fogel
CEO
Booking.Com
His email address is:
glenn.fogel@booking.com
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