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My son's partner treated herself to a 2nd hand car for Christmas.
The car came from a dealer specializing in top of the range vehicles which one expects to be pretty professional.
Her VW was more modest than many on the forecourt, but at £16,000 was hardly bargain basement. A Warranty was purchased at an additional cost of £400 and my son questioned exactly what this covered and what constituted "a part" viz is "an engine a part or a collection of parts, to be clear" He was assured that the engine was A PART. and the purchase was made. I am not sure how this was done at this stage.
The vehicle "blew and died" at the end of May and apparently requires a new engine! The estimated cost is around £10,000 and she has been offered a bit less than £1,000 towards the repair from the Warranty Co. Clearly this is ridiculous and the policy sold was not fit for purpose. I am sure that there must be something they can do as the vehicle cannot be classed as fit for purpose. I have looked at other cases on the forum and have taken advice onboard but would much appreciate a specific view. Thank you so much for reading.
The car came from a dealer specializing in top of the range vehicles which one expects to be pretty professional.
Her VW was more modest than many on the forecourt, but at £16,000 was hardly bargain basement. A Warranty was purchased at an additional cost of £400 and my son questioned exactly what this covered and what constituted "a part" viz is "an engine a part or a collection of parts, to be clear" He was assured that the engine was A PART. and the purchase was made. I am not sure how this was done at this stage.
The vehicle "blew and died" at the end of May and apparently requires a new engine! The estimated cost is around £10,000 and she has been offered a bit less than £1,000 towards the repair from the Warranty Co. Clearly this is ridiculous and the policy sold was not fit for purpose. I am sure that there must be something they can do as the vehicle cannot be classed as fit for purpose. I have looked at other cases on the forum and have taken advice onboard but would much appreciate a specific view. Thank you so much for reading.
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