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sold an expensive (for me) item on vinted £55, vinted sent me the Evri lable, I took the parcel and my label to the Evri parcel shop. Sent it and kept my tracking. Vinted didn’t acknowledge my tracking. I sent it to them but they are saying I sent it incorrectly but will not explain why. They refunded the buyer. I’ve lost my item and my £55.
Vinted say “I hear what you're saying, and I completely understand where you're coming from.
We have checked and can confirm that you used another option to ship your parcel.
Unfortunately, we are unable to make exceptions to our standard procedures. However, we want to assure you that we are adhering to this process in order to achieve the best possible outcome for you.
Hope this helps”
you can see from the attachments I followed what vinted told me to do. Is there anything else I can do? Seems unfair I should pay for vinted mistake.
Vinted say “I hear what you're saying, and I completely understand where you're coming from.
We have checked and can confirm that you used another option to ship your parcel.
Unfortunately, we are unable to make exceptions to our standard procedures. However, we want to assure you that we are adhering to this process in order to achieve the best possible outcome for you.
Hope this helps”
you can see from the attachments I followed what vinted told me to do. Is there anything else I can do? Seems unfair I should pay for vinted mistake.
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