Hello Everyone

[Cynthia2]

I recently purchased a faulty car from a dealership on 15th March 2024 and attempted to return it within an hour of purchase after noticing flashing lights. The dealership refused to refund my money, and a diagnostic check at an auto centre revealed that the car had too many faults and should not have been sold. Additionally, I was misled about the service history and the mileage on the car was different from the advert. Despite sending an initial letter and a letter before action requesting my money back, the dealership has only offered to repair the car and provide a courtesy car. I am hesitant to go to court, as I have never done so before, and cannot afford expensive solicitors; what would you advise me to do in this situation?

[Cynthia2]

Will someone please respond and help

[ULA]

Hi Cynthia2 you have not long posted. We are a volunteer community and not everyone who has the expertise to answer your issue may be online. Please be patient and I am sure that one of our experts will be along to offer some advice.

[atticus]

You have rights under the Consumer Rights Act 2015. First of all, under sections 9 to 11, goods sold must be of satisfactory quality, fit for purpose etc. Second, under sections 20 onwards, you have rights to reject goods that do not meet those standards. Specifically s22 gives a short term right to reject, which you must exercise within 30 days of piurchase. If you exercise this right validly (i.e. because goods were not of satisfactory quality /fit for purpose) the retailer must refund you in full.

Important question before taking this further: how did you pay?