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Help?
This morning whilst still being half asleep sadly, I signed up for an instagram growth service called Plixi.
I put in what I thought was an agreement for a months upfront payment of around £60 and in my horror saw £744 just being taken out of my account unknowingly
There was no page warning me of this nor a tick box to say yearly payment so it came as a complete shock.
Also I wanted to trial the service over a month and would never have paid a year upfront for any unproven service.
Since that moment at 7.30 am this morning I have been on email to their customer services who finally came back to me and of course are totally unwilling to swop me over to monthly and then on total absence now of any confidence I am dealing with anything but scammers, have flatly refused any type of refund and say they don’t have to, I agreed to their terms.
But I didn’t and would never have ever agreed to them. So they are lying and are fraudulently scamming people and it feels like thievery.
I am so upset by it, the unfairness of it, the underhanded deception and the fact they have done it to so many other people. I can’t believe I looked on Trustpilot afterwards and not before.
Is there any recourse? Anything I can do? It feels so unfair and I wonder if trading standards or a legal letter might be worthwhile at all?
Thanks so much
Lou
I put in what I thought was an agreement for a months upfront payment of around £60 and in my horror saw £744 just being taken out of my account unknowingly
There was no page warning me of this nor a tick box to say yearly payment so it came as a complete shock.
Also I wanted to trial the service over a month and would never have paid a year upfront for any unproven service.
Since that moment at 7.30 am this morning I have been on email to their customer services who finally came back to me and of course are totally unwilling to swop me over to monthly and then on total absence now of any confidence I am dealing with anything but scammers, have flatly refused any type of refund and say they don’t have to, I agreed to their terms.
But I didn’t and would never have ever agreed to them. So they are lying and are fraudulently scamming people and it feels like thievery.
I am so upset by it, the unfairness of it, the underhanded deception and the fact they have done it to so many other people. I can’t believe I looked on Trustpilot afterwards and not before.
Is there any recourse? Anything I can do? It feels so unfair and I wonder if trading standards or a legal letter might be worthwhile at all?
Thanks so much
Lou
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