National Lottery

[lotto]

I opened a national lottery account a number of years ago and then had a voluntary life time exclusion applied to the account.

Some time later I opened a second account. My details and deposits were accepted on this second account and so thought everything was fine. I used this second account for approximately 4 years and deposited approximately £8000.

After using the account for approximately 4 years my account was blocked and the reason for this being my account being linked to the first account I had which I had the voluntary exclusion applied.

I've been told I can't use the second account and should never have been able to use the account.

Is there a chance a could get everything I've deposited on the second account back?

I think that if I had a big win they would not have let me have it and for that reason could I make a claim. Also they have said I should not have been using the second account and so for this reason can I make a claim.

[echat11]

Hi Lotto

Welcome to LB

There will be T's and C's, but saying that, it's your money so you want it back.
Have you asked them for it to be returned?

https://www.gamblingcommission.gov.u...ers/complaints

[lotto]

The gambling commission website says to use the National Lotteries Alternative Dispute Resolution (cedr.com). They told me they only deal with cases involving winnings.

[echat11]

The gambling commission website says to use the National Lotteries Alternative Dispute Resolution (cedr.com). They told me they only deal with cases involving winnings.

Have you asked them for your monies back?