(Your prompt reply is highly appreciated.)
Hello everyone!
A year ago, I bought a small company in Tokyo, and last month I got an email from a company called (PIXSY) claiming ($750) for what they called "unlicensed use of images.".
In there email, they attached a PDF file containing the image they referred beside other detailed information. When I checked, I found it was an image posted by a freelance designer, who was temporarily hired by the previous owner of the company. When I checked with the previous owner, he said he tried to get in touch with the freelancer but couldn't reach him.
So, the whole thing was unwitting. I deleted it the image immediately.
I did some research, and I found that Pixsy has been sending these kinds of emails to different people across the world over the past 5-6 years.
The problem is that I couldn't find any clear answer as to whether I should pay them or not, or how the previous similar cases ended.
I've got three emails from them so far, and the deadline is in a couple of days.
So, should I just ignore them? or ask for a discount?
Or should I reach out to the photographer directly and explain the situation?
or what should I do.
Please help!
Hello everyone!
A year ago, I bought a small company in Tokyo, and last month I got an email from a company called (PIXSY) claiming ($750) for what they called "unlicensed use of images.".
In there email, they attached a PDF file containing the image they referred beside other detailed information. When I checked, I found it was an image posted by a freelance designer, who was temporarily hired by the previous owner of the company. When I checked with the previous owner, he said he tried to get in touch with the freelancer but couldn't reach him.
So, the whole thing was unwitting. I deleted it the image immediately.
I did some research, and I found that Pixsy has been sending these kinds of emails to different people across the world over the past 5-6 years.
The problem is that I couldn't find any clear answer as to whether I should pay them or not, or how the previous similar cases ended.
I've got three emails from them so far, and the deadline is in a couple of days.
So, should I just ignore them? or ask for a discount?
Or should I reach out to the photographer directly and explain the situation?
or what should I do.
Please help!
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