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Warwick District Council Rent Arrears & Lifeline Issues - Pensioner Bungalow

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  • Warwick District Council Rent Arrears & Lifeline Issues - Pensioner Bungalow

    Hello,
    I am seeking advice on behalf of my 82 year old Father who has been living in Council accommodation since Feb 2023.
    A little back history: My poor dad has suffered with his mental health for decades, which worsened after he and my mother divorced in 1996 and went through a bitter divorce settlement which ended up with them both losing the marital home through a 'forced sale' by the courts. My Dad has never come to terms with this as he does not understand how a home that is fully paid for (no outstanding mortgage) can be taken away and sold without the consent of the owner. My Dad was sent to Winston Green prison for contempt of court for refusing to sell the home as he was unhappy with the terms and while he was incarcerated we believe our mother was coerced by her Solicitors and the courts to sell the home, with some involvement from the Estate Agents as the house was sold way under market value.
    Over the years the Police have hounded my Dad, as to this day he has disputed the sale of the house and has even refused to collect his share of the proceeds from the sale of the house. He has written to the new owners of the house, seen countless Solicitors seeking advice for whet he believes was a fraudulent case to take his home away from him under duress.
    It got that bad that a few years ago he went abroad to his brothers funeral and when he landed back at Gatwick Airport, an announcement came from the pilot asking everyone to stay in their seats, the Police boarded the plane and arrested my Dad, took him to a random police station in London and left him there. To this day he has never been charged with anything and still does not know what authority and the reason behind why he was taken from the plane. We believe this was an intimidation attempt to stop him looking into the Divorce case and the sale of the house. He never retrieved his luggage which contained personal items including jewellery.
    The owners of the house don't seem to be able to re-sell the house so we now believe there is some truth in him claims that the house was sold illegally and are looking into it as a family.

    Back to present Day: My Dad is traumatised by the events of the past few decades. His health is not what it used to be and his mental health is declining. He refuses to see a Doctor, he has a strong fear and gets extremely anxious at the mention of any type of authoritative figure (Doctors, Police, Judges, Courts, Solicitors Council Officials etc.), as he believes they are all integrated and all played a part in his treatment and incarceration on several occasions when going through his divorce settlement, so as a family we are trying to help him as much as we can.
    He has lived with several family members, including myself, but he is very independent and needed his own space, so I applied for a council property on his behalf as he would never have approached them himself. Our interaction with the council has been nothing short of challenging, for want of a better word, with a lot of lies and deceit coming form the council staff, which has led my Dad to believe he is being targeted again and refusing to interact with them, including refusing to open any mail from them.

    Details below:
    • Dec 2021 - Dad was living with his son (our brother) who sadly fell ill and passed away leaving Dad homeless again
    • Jan 2022 - Dad moved in with me
    • Nov 2022 - Application for housing submitted to WDC on behalf of Dad
    • Jan 2023 - After bidding on 2 property's which were rejected as unsuitable, I received a call from WDC advising they had come across a property that had been empty for some time while repairs were being carried out.
    • The property was described as 'ready to move into straight away' by the Housing Officer. Upon viewing the same Housing Officer advised that 1 months advance rent must be paid prior to handing over the keys. My Dad did not have 1 months advance rent, so the HO told us that if one of us (his children paid it) we would be able to claim it back and our Dad would be eligible for Housing Benefit. We now know this to be false.
      • When we claimed HB only a portion of the rent was awarded. My dad must pay £33 pw of the £107 pw rent.
      • After a visit from the rents officer he advised that rent is paid weekly in advance, therefore only 1 weeks rent needed to be paid in advance, and that the council do not refund advance rent under any circumstances regardless of who it was paid by.
      • The electrics in the entire bungalow need replacing
      • The property is now showing heavy mould in the bedroom as guttering at the front of the property has not been joined together leading to water from the gutter running down the outside wall.
      • The property floods due to pipes not being plumbed in properly and blocked drains due to the layout of the drain pipes. They run across the entire length of the property, from the back of the property where the kitchen is, to the front where the bathroom/ wet room is and out the front drain. There is no drain at the back of the property. Birmingham Drains were called out on emergency calls were made on several occasions, some times not turning up until 10pm at night which caused my Dad immense distress.
      • The front door was an old wooden door which you could see daylight around the edges, it took 3 months to get the door changed while my Dad lived with a heavy draught.
      • Considering the HO advised the property was ready to move into, the kitchen cupboards are very old, and falling apart, what we thought just needed a good clean needs totally replacing.
    • The council knew as this was our third viewing on a property if we had rejected it after viewing, my Dad would have been penalised and removed from the bidding list for 12 months. I told the HO I did not recall bidding on the property previously, but she was adamant it was a property I had shown interest in previously, but it had been removed from the list while all of these 'repairs' had been carried out, which is why we got the call to see if we would be interested in taking it, it was ours to take straight away, she said.
      • But its a dump and my Dad is so depressed living there.
      • All the windows in the property need replacing as the are below government standard.
        • My Dad will not allow all of this work to be carried out while he is in the property as it is so small he gets very distressed when strangers are walking around all of his belongings.
    • The council even gave ma a parking ticket on the day my dad moved in, when we were moving all of his furniture in, the street he lives in is permit holders only, which we did not notice and they refused to cancel the ticket. It's been an absolute nightmare since day 1.
    All of these repairs I have had to highlight to the council, in a property they told us was fully repaired and ready to move into.

    My Dad has refused to pay any rent due to all of the outstanding issues with the property and was taken to Court by the Council on Tues 27th Feb 2024 - he refused as expected, to attend. We informed the council he would be unlikely to attend due to his mental state. They refused to hold the court appearance and said they would inform us of the outcome. We believe they used this to their advantage to be liberal with the truth in court.

    In his absence the case went in the Councils Favour, even though I had contact then rents to to advise of my Dads Mental state and advised he was still waiting for Benefits applications to come through (Attendance Allowance/ Pension Credits etc) which we would use to cover the rent shortfall.

    When I asked the Rent Officer for an update on the case I was shocked at his response, below snippet:-

    The hearing took place as scheduled today and the matters you raised in the email below were made aware to the Judge. The Judge concluded the points raised were not an acceptable defence.
    Given the level of arrears, no payment since the start of the tenancy and the fact this tenancy is an introductory tenancy the Judge issued a 14 day possession order with an order for costs £355 and money judgement on the rent arrears.
    The next stage of action after the possession date will be an eviction warrant, this can be avoided provided the debt is either paid in full or an acceptable payment plan is offered.


    I responded:

    Firstly, can I clarify what you mean by 'no payment since the start of the tenancy'
    Is this what the Judge was informed? as that is incorrect as my brother paid 4 weeks in advance which we were told had to be paid before the keys were handed over. And Housing benefit is being paid, It is only the shortfall after benefits that has not been paid.
    xxxxx@warwickdc.gov.uk. Did Housing benefit not backdate the claim to the start of the tenancy? Some clarification on the matter would be beneficial as we do not have access to my dads benefits letters. I don't believe he has ever received any.

    Secondly, will we receive written correspondence of the discussion and decision made in court today as we will need this to go on file at his Doctors as well as for our own records.

    We will make an appointment to see the team who will help assess his benefits at the xxxxx Street Centre so that they can correctly assess any benefits he is entitled to and not receiving and will update you again when we have spoken to them.


    The Rent Officer then back-tracked with the following response after my brother asked, who went to court, and requested a copy of the court transcript:-

    it was me who attended (Yuxxx Rxxxxxx)

    the Judge was provided with the following:
    Start date of tenancy and copy of tenancy agreement.
    • Rent statement – from start of tenancy which showed all payments made to date. – this showed all benefits payments and the advance that was paid.
    • The date the notice of seeking possession was served and a copy was provided to the court.
    • The court was informed of Mr Axxxxxxx’s Health & repairs issues that were raised in the email from Miss C Axxxxxxx dated 27.02.2024.
    The Judge made the order for mandatory possession based on the introductory tenancy and rent arrears and the Judge was made aware of the points raised by Miss C Axxxxxxx’s email and concluded that he was satisfied the mandatory possession order criteria had been met therefore proceeded with the case and issued the 14 day outright possession, £355 court costs and money judgement on the rent arrears £1677.59.

    We have since noticed that HIDDEN in his rent payments are the payments the Council have demanded for a Lifeline System that my dad does not use, as it is not installed, he doesn't require it and even if he did, there is no phone line in the property for him to have it installed. We have refused to pay for something that is not even in use. Initially you could see the Lifeline payments as a separate transaction on his rent statement, but then we noticed his rent had increased by £4 per week since July 2023 and the arrears on the Lifeline payment have stayed at £55.45 since July 2023.

    We want the case to go back to court so that we can attend on our Dads behalf and give the judge the full facts as we do not believe the Housing Officers provided the truth to the judge at all, especially the hidden Lifeline costs.

    We have taken advice on the Housing Benefits issue and it seems, from and independent HB specialists calculations, that he is not receiving the correct amount of HB either.

    We have also registered my Dad with the local Medical Centre and have asked for his medical records to be forwarded to us so we can provide the proof that the council need, but they will only send this information to my Dad, which is causing major problems as he won't open mail and we only have 1 week left to start paying his rent before the council start full eviction proceedings against my Dad.

    I'm wondering, do we wait for another court hearing, will there be another court hearing or will the council be automatically given the right to reposess/ evict our Dad from the property.

    I would really appreciate some advice on next steps.

    Thanks In Advance
    Last edited by Cda2212; 5th March 2024, 14:21:PM.
    Tags: None

  • #2
    Who heard this? 3 Magistrates? It is likely it was one of many cases and as you did not attend was probably fairly brief. The only way to have stopped what appears to have been an inevitable decision was to bring the evidence to court and object. My only suggestion is your local councillor. The possession order has been made. One assumes if the tenant does not leave then baliffs will be instructed? I am more involved in criminal cases so do not know your next step but hopefully someone will.

    Comment


    • #3
      Thanks

      We are trying to get evidence, especially around my Dads health from his Doctors, but they give conflicting advice and in the meantime, we are running out of time.

      The council wanted proof of my dads mental health issue, which as far as I am aware has been going on long before. My first knowledge of it was in 2014. I made it perfectly clear to the Council that due to his mental health he would not want to come to court. He can't face that. They knew what they were doing. They visited him in his home and spoke to him, the same rent officer who took him to court. So in our eyes' its all calculated.
      We have had problems getting hold of his medical records because he initially lived in Bristol with another Brother and had moved back to the area after that brother moved to another area.

      Even when registered at his new Doctors it took me contacting them ,months later to establish if they had received his medical records from the Bristol Practice the first contact couldn't even tell me, the second contact via email took a week to respond and then 'refused' to give any info to me so they posted it to my dads address. All of this is fine in essence but the reality is, I'd told them we were expected in court the next day, they told me they would email the proof to me... a week later nothing arrived. So I had to contact them again to then be refused the info.
      I've had to tell them just send it to my Dad's email, still waiting though.

      It's just all very frustrating, and with all due respect, even your response is unhelpful as it doesn't provide anything constructive towards getting the issue resolved. And I only say that coming from a good place, as this is very urgent now, I need to speak to someone who has some knowledge in this area.

      But thank you regardless.

      Comment


      • #4
        No problem. My experience is hearing cases brought by councils such as council tax arrears, fly tipping etc, actually making the decisions and sentencing the guilty. You did not answer who heard the case - mags? Judge as you write or magistrate? I know exactly how a hearing of this sort proceeds. Noone appears, it is very brief. There were solid grounds for an eviction order (there may not have been if a defence had been mounted but it was not). You could have probably attended on his behalf had the medical issues been explained to the court. Still, we are here now. I did provide a very good suggestion - your local councillor. Ring them, go and see them. I am one myself - they can speak directly to council officers and work on your behalf. What happens next is in your original post: The next stage of action after the possession date will be an eviction warrant, this can be avoided provided the debt is either paid in full or an acceptable payment plan is offered.

        You have the option of speaking to the council and using your local councillor to campaign on your behalf. If the full facts are known and taken into account the council may not move forward with the eviction.

        Comment


        • #6
          Originally posted by islandgirl View Post
          No problem. My experience is hearing cases brought by councils such as council tax arrears, fly tipping etc, actually making the decisions and sentencing the guilty. You did not answer who heard the case - mags? Judge as you write or magistrate? I know exactly how a hearing of this sort proceeds. Noone appears, it is very brief. There were solid grounds for an eviction order (there may not have been if a defence had been mounted but it was not). You could have probably attended on his behalf had the medical issues been explained to the court. Still, we are here now. I did provide a very good suggestion - your local councillor. Ring them, go and see them. I am one myself - they can speak directly to council officers and work on your behalf. What happens next is in your original post: The next stage of action after the possession date will be an eviction warrant, this can be avoided provided the debt is either paid in full or an acceptable payment plan is offered.

          You have the option of speaking to the council and using your local councillor to campaign on your behalf. If the full facts are known and taken into account the council may not move forward with the eviction.

          It was County Court Hearing (I assume this is Magistrates?) I really don't know. The only letters I have are directly from the Council. Both dated 12th January 2024 and stapled together. One advising the case had been referred to County Court and the other listing the court date and time. It states we will receive Court Papers, but have never had a copy. My Dad insists if it was a bonified court hearing he would have received received papers direct from the courts with a Court stamp on it. We don't have one.

          We were never advised we could attend on his behalf, and we did provide a defence I emailed it to the Council and they said they would inform the Judge what had been provided at the hearing. I did inform the Council of the delays we had been facing getting the medical information they had asked for. We still do not have it, even though I have requested again that it be emailed directly to my Dad.
          As I said before, the council have prior knowledge of his medical conditions, the HO visited him in his home, I was present at that meeting, and they were the ones who advised us to speak to their Social Care Team who we have been in touch with, but they haven't really provided much help.
          He has had a home visit from his Doctors, but they have provided no results from the outcome of that home visit which took place last month. The HO who attended court on the day of the hearing was provided all of this information, but I doubt he passed it on.

          We have asked for a transcript form the hearing, I don't know if its possible to obtain one. I'd find it very bizarre if no record of what was discussed during the hearing was kept.

          I have and will speak to my local councillor again. When I lodged a complaint in the early stages of my Dads tenancy they gave him £250 compensation because it was that bad, but it hasn't got any better in over a year.

          We did advise the HO that we would pay the rent on my Dads behalf before the court hearing even took place, but he would not accept that offer, he just emailed back stating the hearing would still go ahead.

          I asked him why he was insisting on putting my Dad through further distress and he just came back with we haven't provided any proof. We are just going around in circles and our complaints are falling on deaf ears.

          Comment


          • #7
            You've done amazing and your dad deserves much better from the Council / HO.
            You need to get hold of CAB who can get involved very quickly, they are experienced in these matters.

            Comment


            • #8
              Thank you - it was county court so would have been before a judge not a magistrate. . I doubt there would have been a transcript of any kind. The judge would have read the information provided and heard from the council and made a decision. You csan only move forward by communication with the council and need the help of a councillor in my opinion. Councillors can sometimes cut through things and get to speak to the right officer at the right time. As Ecaht says you are doing really well and deserve better. I hope you get the help you need.

              Comment


              • #9
                Thank you

                I have contacted our Local Councillor who is now on board and is liaising with the Council.

                The council Team have confirmed that they made a decision to 'hide' the Lifeline charges in the rent account, so it looks like a Rent increase, but it isn't.
                We had asked for details on who made the decision to do this as we don't believe it is legal for a Landlord to hide charges under the guise of Rent, they have to be transparent.

                I know from looking at my Dads rent account the the court costs are kept on a separate account, they used to lump these into the Rent account but these were separated years ago as they are not classed as rent.

                I think what has happened is that other tenants have complained and possibly also not paying the Lifeline Charges so the council have decided, without informing tenants, to hide those charges within the rent.

                Comment

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